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Salesforce Certified Field Service Consultant Exam Questions

Exam Name: Salesforce Certified Field Service Consultant
Exam Code: Salesforce Certified Field Service Consultant
Related Certification(s):
  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Salesforce Certified Field Service Consultant practice questions in our database: 163 (updated: Nov. 03, 2024)
Expected Salesforce Certified Field Service Consultant Exam Topics, as suggested by Salesforce :
  • Topic 1: Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
  • Topic 2: Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
  • Topic 3: Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators. In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
  • Topic 4: Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
  • Topic 5: Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
  • Topic 6: Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
  • Topic 7: Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
  • Topic 8: Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.
Disscuss Salesforce Salesforce Certified Field Service Consultant Topics, Questions or Ask Anything Related
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Glory

3 days ago
Mobile app configuration came up frequently. Understand how to customize the Field Service mobile app for different user profiles and roles.
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Malcolm

5 days ago
Excited to share that I passed the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a lifesaver. There was a question on Managing Assets that asked how to track asset lifecycle stages, and I had to recall the specific fields and processes involved.
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Yvonne

18 days ago
Resource management was a key focus. Expect questions on capacity-based and skills-based assignment rules. Know how to set up and utilize these effectively.
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Flo

20 days ago
I passed the Salesforce Certified Field Service Consultant exam, thanks to the Pass4Success practice questions. One challenging question was about Managing Scheduling and Optimization. It asked how to configure the system to automatically assign the nearest available technician to a job, and I wasn't completely confident in my answer.
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Stevie

30 days ago
Aced the Field Service Consultant certification! Pass4Success materials were a lifesaver for quick prep.
upvoted 0 times
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Lashunda

1 months ago
Encountered several questions on Service Appointment scheduling optimization. Study the factors affecting automated scheduling and how to configure scheduling policies.
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Nguyet

1 months ago
Just cleared the Salesforce Field Service Consultant exam! The Pass4Success practice questions were a great resource. There was a tricky question on Managing Work Orders, specifically about the best practices for prioritizing urgent work orders. I had to think hard about the criteria for urgency.
upvoted 0 times
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Shoshana

2 months ago
Just passed the Salesforce Certified Field Service Consultant exam! So grateful for Pass4Success's relevant practice questions. Be ready for scenario-based questions on Work Order management and prioritization.
upvoted 0 times
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Gracia

2 months ago
I recently passed the Salesforce Certified Field Service Consultant exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring Maintenance Plans. It asked how to set up a recurring maintenance schedule for assets, and I wasn't entirely sure about the correct sequence of steps.
upvoted 0 times
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Dannie

2 months ago
Just passed the Salesforce Field Service Consultant exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Joseph

2 months ago
Passing the Salesforce Certified Field Service Consultant exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam covered important topics like Managing Resources and Managing Work Orders. One question that I remember struggling with was related to choosing the appropriate Resource Preferences for a given environment. Despite my uncertainty, I passed the exam.
upvoted 0 times
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Vernice

3 months ago
My exam experience was successful as I passed the Salesforce Certified Field Service Consultant exam using Pass4Success practice questions. The exam included topics such as Managing Resources and Managing Work Orders. One question that I found challenging was about configuring Work Order processes and applying Products Required to a Work Order. Despite my uncertainty, I was able to pass the exam.
upvoted 0 times
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Jina

4 months ago
Just passed the Salesforce Certified Field Service Consultant exam! Be prepared for questions on optimization of resource scheduling and capacity planning. Study the Service Appointment lifecycle and how to maximize efficiency. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Kattie

4 months ago
Service appointment booking and optimization were crucial topics in my exam. Practice solving complex scheduling problems and understanding optimization rules. Thanks to Pass4Success for providing relevant practice questions that helped me prepare efficiently and pass the exam!
upvoted 0 times
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Ezekiel

4 months ago
I recently passed the Salesforce Certified Field Service Consultant exam with the help of Pass4Success practice questions. The exam covered topics like Managing Resources and Managing Work Orders. One question that stood out to me was related to configuring crews and setting up Service Territories. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Free Salesforce Salesforce Certified Field Service Consultant Exam Actual Questions

Note: Premium Questions for Salesforce Certified Field Service Consultant were last updated On Nov. 03, 2024 (see below)

Question #1

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

Reveal Solution Hide Solution
Correct Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.


Question #2

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.

What are two reasons why the actions only display in the Salesforce mobile app?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, C

To make custom actions visible in the Field Service mobile app, they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.


Question #3

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

Reveal Solution Hide Solution
Correct Answer: A

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.


Question #4

Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.

On which object should the Consultant define a Quick Action to create the Work Order?

Reveal Solution Hide Solution
Correct Answer: C

A quick action is used to create a record from another record with predefined field values. By defining a quick action to create a work order from a case, the agent can easily create a work order for on-site support after verifying the customer's entitlement and product.


Question #5

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.

How can this be configured?

Reveal Solution Hide Solution
Correct Answer: A

A work rule is used to define scheduling constraints and preferences for service appointments. The Match Territory work rule is used to ensure that service appointments are dispatched to resources from the same service territory only.


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