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Salesforce Energy and Utilities Cloud Exam Questions

Exam Name: Salesforce Energy and Utilities Cloud Accredited Professional
Exam Code: Energy and Utilities Cloud
Related Certification(s): Salesforce Accredited Professional Exams Certification
Certification Provider: Salesforce
Number of Energy and Utilities Cloud practice questions in our database: 40 (updated: Nov. 17, 2024)
Expected Energy and Utilities Cloud Exam Topics, as suggested by Salesforce :
  • Topic 1: Get Started with Energy & Utilities Cloud: This section of the exam covers energy and utilities cloud basics and how unified data propels ENGIE's Zero-Carbon journey.
  • Topic 2: Learn OmniStudio: Learn how OmniStudio tools are used to rapidly build and deploy digital-first customer experiences across channels.
  • Topic 3: Learn Industries CPQ: How the powerful Industries Configure-Price-Quote engine ensures customers get the right products.
Disscuss Salesforce Energy and Utilities Cloud Topics, Questions or Ask Anything Related
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Barbra

10 days ago
Happy to announce that I passed the Salesforce Energy and Utilities Cloud exam. Pass4Success practice questions were a lifesaver. There was a tough question on Industries CPQ about setting up discount schedules for different customer segments. I wasn't confident in my answer, but I managed to pass.
upvoted 0 times
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Paz

21 days ago
Energy and Utilities Cloud exam conquered! Pass4Success made it possible with their relevant questions.
upvoted 0 times
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Candra

25 days ago
I passed the Salesforce Energy and Utilities Cloud exam with the help of Pass4Success practice questions. One question that stumped me was about getting started with Energy and Utilities Cloud, specifically the initial setup steps for a new utility company. I wasn't entirely sure about the sequence of configurations, but I still passed.
upvoted 0 times
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Lawanda

1 months ago
Thrilled to share that I passed the Salesforce Energy and Utilities Cloud exam. Thanks to Pass4Success practice questions, I felt prepared. One challenging question was about understanding the data challenge, particularly how to handle large volumes of utility data efficiently. I wasn't sure about the best practices for data management, but I made it through.
upvoted 0 times
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Lisbeth

2 months ago
Aced the Salesforce certification! Pass4Success materials were a lifesaver for quick prep.
upvoted 0 times
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Salome

2 months ago
Pass4Success helped me ace the questions on AI-powered customer service. Understand chatbot implementation and natural language processing in utility customer support.
upvoted 0 times
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Nobuko

2 months ago
Just passed the Salesforce Energy and Utilities Cloud exam! The Pass4Success practice questions were a huge help. There was a tricky question on OmniStudio, specifically about how to use DataRaptors to extract and transform data. I wasn't completely confident in my answer, but I still managed to pass.
upvoted 0 times
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Lou

2 months ago
Just passed the exam! Thanks Pass4Success for the comprehensive practice materials. The questions on grid modernization strategies were spot-on. Make sure to study smart grid technologies and their impact on service reliability.
upvoted 0 times
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Rolande

2 months ago
I recently passed the Salesforce Energy and Utilities Cloud Accredited Professional exam and it was quite a journey. The Pass4Success practice questions were instrumental in my preparation. One question that caught me off guard was about configuring product bundles in Industries CPQ. I wasn't entirely sure how to set up complex pricing rules for different energy products, but I managed to get through it.
upvoted 0 times
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Britt

3 months ago
Just passed the Salesforce Energy and Utilities Cloud exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Cassi

4 months ago
My exam experience was successful as I passed the Salesforce Energy and Utilities Cloud Accredited Professional exam using Pass4Success practice questions. The exam included topics on energy and utilities cloud basics and OmniStudio tools for creating customer experiences. One question that I remember was about the rapid deployment of digital-first customer experiences across channels using OmniStudio. Although I had some doubts about the answer, I was able to pass the exam.
upvoted 0 times
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Daniel

4 months ago
Successfully certified in Salesforce Energy and Utilities Cloud! Pass4Success's materials were spot-on. Thanks for helping me prepare so effectively!
upvoted 0 times
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Lura

5 months ago
I recently passed the Salesforce Energy and Utilities Cloud Accredited Professional exam with the help of Pass4Success practice questions. The exam covered topics such as energy and utilities cloud basics and OmniStudio tools for building digital-first customer experiences. One question that stood out to me was related to how unified data propels ENGIE's Zero-Carbon journey. I wasn't sure of the answer, but I still managed to pass the exam.
upvoted 0 times
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Corrinne

5 months ago
Cleared the exam with flying colors! Important topic: Asset Management. Anticipate questions on asset hierarchies and maintenance schedules. Understand how assets relate to accounts and locations in the E&U context.
upvoted 0 times
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Cheryl

5 months ago
Just passed the Salesforce Energy and Utilities Cloud exam! Thanks to Pass4Success for their spot-on practice questions. Saved me tons of study time!
upvoted 0 times
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Jennie

6 months ago
Passed with flying colors! Pass4Success's exam questions were incredibly similar to the real thing. Thank you for the efficient study resource!
upvoted 0 times
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King

6 months ago
Salesforce Energy and Utilities Cloud certified! Grateful to Pass4Success for their accurate exam prep. Couldn't have done it so quickly without them!
upvoted 0 times
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Brent

6 months ago
Aced the Salesforce exam! Pass4Success's materials were a lifesaver. Highly relevant questions made all the difference in my quick prep.
upvoted 0 times
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Free Salesforce Energy and Utilities Cloud Exam Actual Questions

Note: Premium Questions for Energy and Utilities Cloud were last updated On Nov. 17, 2024 (see below)

Question #1

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

* Identify the caller

* Provide answers to questions about billing. consumption, and payments

* Add meter readings

* Manage user complaints.

* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

Reveal Solution Hide Solution
Correct Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


Question #2

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

Reveal Solution Hide Solution
Correct Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


Question #3

Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

Reveal Solution Hide Solution
Correct Answer: D

Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/


Question #4

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

Reveal Solution Hide Solution
Correct Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


Question #5

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

* Identify the caller

* Provide answers to questions about billing. consumption, and payments

* Add meter readings

* Manage user complaints.

* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

Reveal Solution Hide Solution
Correct Answer: A, C

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5


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