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Salesforce CRT-101 Exam Questions

Exam Name: Prepare for your Administrator Certification Exam
Exam Code: CRT-101
Related Certification(s): Salesforce Certified Administrator Certification
Certification Provider: Salesforce
Number of CRT-101 practice questions in our database: 248 (updated: Feb. 10, 2025)
Expected CRT-101 Exam Topics, as suggested by Salesforce :
  • Topic 1: Identify the capabilities and implications of the sales process/ Describe capabilities and use cases for the approval process
  • Topic 2: Describe the capabilities and implications of data validation tools/ Describe the standard object architecture and relationship model
  • Topic 3: Describe the capabilities of the Salesforce Mobile App/ Describe the capabilities of lead automation tools and campaign management
  • Topic 4: Distinguish between the various UI features that an administrator controls/ Describe the capabilities of the Salesforce Communities
  • Topic 5: Describe the capabilities of activity management/ Identify use cases for AppExchange applications
  • Topic 6: Determine how to create and assign page layouts, record types/ Identify tools and use cases for managing data
  • Topic 7: Describe the impact of the sharing model on reports/ Understand the implications of activating, deactivating, or freezing a user
  • Topic 8: Describe the capabilities of custom report types/ Describe the capabilities of case management
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Giuseppe

11 days ago
Salesforce Admin exam conquered! Pass4Success questions were right on target. Thanks for the efficient prep!
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Paulene

21 days ago
I passed the Salesforce Admin Certification Exam, thanks to Pass4Success practice questions. There was a tricky question on configuring workflow rules in Workflow/Process Automation. I was unsure about the evaluation criteria, but I still made it through.
upvoted 0 times
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Nichelle

1 months ago
Success! Salesforce Admin certified. Pass4Success practice tests were invaluable. Couldn't have done it without them.
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Evette

2 months ago
Excited to announce that I passed the Salesforce Admin exam! The Pass4Success practice questions were a great help. One question that caught me off guard was about setting up email templates in Sales, Marketing, Service, and Support Applications. I wasn't sure about the merge fields, but I passed.
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Effie

2 months ago
Passed my Salesforce Admin exam with flying colors! Pass4Success made it possible in such a short time. Grateful!
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Harris

3 months ago
I passed the Salesforce Admin Certification Exam, and the Pass4Success practice questions were invaluable. There was a question on creating custom apps using Object Manager and Lightning App Builder. I was a bit confused about the app settings, but I still managed to pass.
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Kattie

3 months ago
I successfully passed the Salesforce Admin exam with the help of Pass4Success practice questions. One question that puzzled me was about configuring Sales Cloud features in Sales, Marketing, Service, and Support Applications. I wasn't sure about the correct setup for opportunity stages, but I made it.
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Lauran

3 months ago
Salesforce Admin certified! Pass4Success questions were incredibly similar to the real thing. Great resource!
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Ty

3 months ago
Happy to share that I passed the Salesforce Admin Certification Exam! The Pass4Success practice questions were spot on. There was a question on setting up Chatter for team collaboration under Productivity and Collaboration. I wasn't sure about the best practices for Chatter groups, but I still passed.
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Pete

4 months ago
I passed the Salesforce Admin exam, thanks to the practice questions from Pass4Success. One challenging question was about creating custom objects and fields in Object Manager and Lightning App Builder. I was unsure about the field-level security settings but managed to get through.
upvoted 0 times
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Kristine

4 months ago
Aced the Salesforce Admin exam! Pass4Success materials were a lifesaver. Highly recommend for quick prep.
upvoted 0 times
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Sheldon

4 months ago
This is all so helpful! By the way, how did you prepare for the exam?
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Gussie

5 months ago
Just cleared my Salesforce Admin exam! The Pass4Success practice questions were a lifesaver. There was a tricky question on how to configure user profiles in Configuration and Setup. I wasn't entirely confident about the correct permissions to assign, but I still made it through.
upvoted 0 times
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Torie

5 months ago
I'm glad Pass4Success provided relevant exam questions for preparation in such a short time. Their materials really helped me understand the exam format and types of questions to expect. Definitely recommend them!
upvoted 0 times
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Kate

5 months ago
I recently passed the Salesforce Administrator Certification Exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the different types of reports available in Data and Analytics Management. I wasn't sure whether to choose summary, matrix, or tabular for a specific scenario, but I managed to pass the exam.
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Fernanda

5 months ago
Just passed my Salesforce Admin Cert! Thanks Pass4Success for the spot-on practice questions. Saved me tons of study time!
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Lonna

6 months ago
Thanks to Pass4Success practice questions, I was able to pass the Salesforce Administrator Certification Exam. The exam covered topics such as data validation tools and standard object architecture. One question that I found tricky was about the capabilities and implications of the sales process, which required a solid understanding of how to manage leads and opportunities in Salesforce.
upvoted 0 times
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Ira

7 months ago
My exam experience was successful as I passed the Salesforce Administrator Certification Exam using Pass4Success practice questions. The exam included questions on the standard object architecture and relationship model. One question that challenged me was about the capabilities and use cases for the approval process, which required a thorough understanding of how to automate business processes in Salesforce.
upvoted 0 times
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Desmond

7 months ago
Successfully cleared the Salesforce Admin exam! Lots of questions on data management and validation rules. Prepare for scenarios where you need to choose the right data import tool or create complex validation rules. Review field types and their limitations. Grateful to Pass4Success for their relevant practice material that made my preparation efficient!
upvoted 0 times
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Isreal

8 months ago
Just passed the Salesforce Admin exam! Big thanks to Pass4Success for their spot-on practice questions. Key tip: Focus on data management. Expect scenario-based questions on importing/exporting data and maintaining data quality. Make sure you understand the different tools available for these tasks. Good luck to future test-takers!
upvoted 0 times
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France

8 months ago
I recently passed the Salesforce Administrator Certification Exam with the help of Pass4Success practice questions. The exam covered topics such as the sales process and approval process. One question that stood out to me was related to the implications of data validation tools, which required a deep understanding of how to ensure data accuracy within Salesforce.
upvoted 0 times
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Jutta

8 months ago
Aced the Salesforce Admin certification! The exam had tricky questions on report types and dashboard components. Be ready to identify which report type to use for specific scenarios. Brush up on dashboard chart selection based on data requirements. Pass4Success's exam prep was a lifesaver, covering all these topics comprehensively!
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Mitzie

10 months ago
Just passed the Salesforce Admin exam! Watch out for questions on security and access controls. Expect scenario-based problems about profile permissions and sharing rules. Study the different levels of data access thoroughly. Big thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
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Free Salesforce CRT-101 Exam Actual Questions

Note: Premium Questions for CRT-101 were last updated On Feb. 10, 2025 (see below)

Question #1

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

Reveal Solution Hide Solution
Correct Answer: B

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5


Question #2

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

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Correct Answer: D

A support process is a feature that allows administrators to define and enforce the stages that a case or work order must go through based on its record type. A support process determines which values are available for the status field for each record type. If a support process omits a certain value for the status field, such as Closed, then users will not be able to see or select that value when working with cases or work orders of that record type. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5


Question #3

Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.

What should an administrator use to accomplish this?

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Correct Answer: B

A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5


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