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Salesforce Strategy Designer Exam Questions
- Topic 1: Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, key external context for innovation, and strategic directions.
- Topic 2: Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.
- Topic 3: Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.
- Topic 4: Leveraging Adjacent Roles/Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and creating a roadmap for implementation.
Free Salesforce Strategy Designer Exam Actual Questions
Note: Premium Questions for Strategy Designer were last updated On Nov. 19, 2024 (see below)
Cloud Kick's sales representatives are complaining about lack of flexibility when they need
to create complex quotes and configure product solutions
What should the Strategy Designer recommend to streamline their sales cycle?
The Strategy Designer should recommend implementing Revenue Cloud to streamline their sales cycle. Revenue Cloud is a Salesforce product that enables companies to create flexible and scalable revenue models, automate complex billing and revenue recognition processes, and provide a unified buying experience across channels. Revenue Cloud includes CPQ (Configure, Price, Quote) and B2B Commerce solutions that can help Cloud Kicks' sales representatives create complex quotes and configure product solutions more easily and accurately.
An insurance company has a calc banding process that involves multiple team members,
different departments, and many disparate systems
Which Salesforce automation tool should a strategy designer recommend to improve business
process efficiency?
The best Salesforce automation tool to recommend to improve business process efficiency for an insurance company that has a complex underwriting process is MuleSoft, as this helps integrate and orchestrate data and applications across different systems and platforms. Financial Services Cloud or Service Cloud may not be able to automate the underwriting process effectively.
An online retailer developing a new sales strategy that releases a new, limited time
promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around
addiction.
Which strategy should be used to bring potential issues to light?
The best strategy to use to bring potential issues to light for a sales strategy that falls into an ethical risk zone around addiction is to design a workshop for the team to slow down and think through the potential consequences of the strategy and uncover stakeholder perspectives, as this helps foster ethical awareness, reflection, and dialogue. Releasing the project as intended or creating a provocative presentation may not address the ethical risk or create alignment.
A health and wellness company wants to create a 10-year vision for its business. Which
external context for innovation is the least risky trend to influence the company's strategy?
The least risky trend to influence the company's strategy for a health and wellness company that wants to create a 10-year vision for its business is perception shift: feelings toward the efficacy of wellness products in the next 10 years, as this is more likely to be stable and predictable than market shift or demographic shift, which are more volatile and uncertain.
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in
the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?
The best thing to rely on to get stakeholder buy-in for a redesign of digital commerce experience is research findings and a competitive analysis, as this helps demonstrate the user needs and pain points, and the market opportunities and threats. Wireframes and a total addressable market calculation or inspiring graphics and personas may not be persuasive or comprehensive enough for stakeholder buy-in.
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