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Salesforce Business Analyst Exam Questions

Exam Name: Salesforce Certified Business Analyst
Exam Code: Business Analyst
Related Certification(s): Salesforce Business Analyst Certification
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of Business Analyst practice questions in our database: 289 (updated: Nov. 06, 2024)
Expected Business Analyst Exam Topics, as suggested by Salesforce :
  • Topic 1: Customer Discovery: This topic is about exploring various strategies related to business objectives, various initiatives, and improving the current products in addition to describing the responsibilities of a Business Analyst. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.
  • Topic 2: Business Process Mapping: It deals with the scope of a complex business process, and documentation of a business process in a version-controlled repository to manage scope.
  • Topic 3: Requirements: This section of the exam covers the comprehension of the differences between scopes, and user stories, how to attract and engage various stakeholders, and how to write details of requirements.
  • Topic 4: User Stories: In this topic, questions about components of a user story, writing acceptance criteria, and documenting user stories appear.
  • Topic 5: Development Support and User Acceptance: Its focal points are supporting and validating project delivery and user acceptance testing (UAT).
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Vi

4 hours ago
Certified Business Analyst now! Pass4Success's questions were nearly identical to the real thing. Highly recommend!
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Goldie

5 days ago
I just passed the Salesforce Certified Business Analyst exam, thanks to the Pass4Success practice questions. One challenging question was about Solution Evaluation. It asked how to measure the performance of a solution and determine if it meets business objectives. I wasn't confident in my answer, but I still passed.
upvoted 0 times
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Reta

21 days ago
Happy to announce that I passed the Salesforce Certified Business Analyst exam! The Pass4Success practice questions were a great help. There was one question on Requirements Life Cycle Management that puzzled me. It was about managing changes to requirements and ensuring traceability. Despite my doubts, I passed!
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Mayra

1 months ago
I am thrilled to share that I passed the Salesforce Certified Business Analyst exam. The Pass4Success practice questions were spot on. One question that had me second-guessing was related to Requirements Analysis and Design Definition. It asked about the best techniques for defining and modeling requirements. Even though I was unsure, I succeeded.
upvoted 0 times
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Hildegarde

1 months ago
Wow, the exam was tough but I made it! Pass4Success's materials were a lifesaver. Couldn't have done it without them.
upvoted 0 times
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Jules

2 months ago
Just cleared the Salesforce Certified Business Analyst exam, and Pass4Success practice questions were a lifesaver. There was a tricky question on Strategy Analysis, specifically about identifying business needs and determining the best approach to meet them. I wasn't entirely sure of my answer, but I still made it through.
upvoted 0 times
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Roselle

2 months ago
The exam covered Salesforce release management. Understand how to plan for and communicate upcoming changes and features.
upvoted 0 times
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Louisa

2 months ago
I recently passed the Salesforce Certified Business Analyst exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the key activities involved in Business Analysis Planning and Monitoring. It asked how to ensure stakeholder engagement throughout the project lifecycle. Despite my uncertainty, I managed to pass!
upvoted 0 times
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Chantell

2 months ago
Just passed the Salesforce Certified Business Analyst exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
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Jamie

3 months ago
Passing the Salesforce Certified Business Analyst exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam covered important topics such as Customer Discovery and Business Process Mapping. One question that I recall from the exam was related to exploring strategies for improving current products and describing the responsibilities of a Business Analyst. Despite some uncertainty, I was able to pass the exam.
upvoted 0 times
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Terrilyn

4 months ago
Overall, Pass4Success was instrumental in my exam success, offering comprehensive and up-to-date study materials that accurately reflected the exam's content and difficulty level.
upvoted 0 times
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Carey

4 months ago
My experience taking the Salesforce Certified Business Analyst exam was challenging yet rewarding. With the assistance of Pass4Success practice questions, I was able to successfully navigate through topics like Customer Discovery and Business Process Mapping. One question that I remember from the exam was about documenting a complex business process in a version-controlled repository to manage scope. Although I had some doubts, I still managed to pass the exam.
upvoted 0 times
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Zoila

4 months ago
I'm grateful to Pass4Success for providing relevant exam questions that helped me prepare efficiently. Their materials closely matched the actual exam content, saving me valuable study time.
upvoted 0 times
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Daniela

4 months ago
Salesforce BA certification achieved! Pass4Success's exam questions were spot on. Grateful for the efficient preparation resources!
upvoted 0 times
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Alfreda

4 months ago
Salesforce BA cert in the bag! Pass4Success made it possible with their accurate practice tests. Quick and effective prep!
upvoted 0 times
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Nieves

5 months ago
I recently passed the Salesforce Certified Business Analyst exam with the help of Pass4Success practice questions. The exam covered topics such as Customer Discovery and Business Process Mapping. One question that stood out to me was related to assessing a customer's Salesforce environment and demonstrating Salesforce capabilities. Despite being unsure of the answer, I managed to pass the exam.
upvoted 0 times
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Tula

5 months ago
Aced the Salesforce BA certification! Pass4Success's materials were a lifesaver. Couldn't have done it without their relevant exam prep.
upvoted 0 times
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Yuonne

5 months ago
Just passed the Salesforce Certified Business Analyst exam! Thanks to Pass4Success for the spot-on practice questions. Prepared in record time!
upvoted 0 times
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Joaquin

5 months ago
The exam covered Salesforce solution design extensively. Be prepared for scenarios where you need to recommend appropriate Salesforce features based on business needs. Focus on understanding standard and custom objects, workflows, and automation tools.
upvoted 0 times
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Loren

6 months ago
Passed the Salesforce Business Analyst exam today! Kudos to Pass4Success for providing such relevant study materials in such a short time.
upvoted 0 times
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horevat735

8 months ago
In this scenario, it's crucial for the lead business analyst to guide the junior BAs in understanding the importance of detailing user stories comprehensively. By focusing on the intended audience, the junior BAs can tailor their revisions to ensure clarity and relevance, particularly regarding critical functionalities like case routing.
upvoted 1 times
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Free Salesforce Business Analyst Exam Actual Questions

Note: Premium Questions for Business Analyst were last updated On Nov. 06, 2024 (see below)

Question #1

After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.

* The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.

* The stakeholder noticed a misspelled column name in the Opportunity Funnel report.

* The stakeholder wants to add five additional fields to the Opportunity Funnel report.

Which actions should the BA take?

Reveal Solution Hide Solution
Correct Answer: C

According to the Salesforce Business Analyst Certification Prep, the business analyst's role in user acceptance is to facilitate the feedback loop between the development team and the business stakeholders1.The BA should log any issues or change requests that are identified during the UAT sessions and prioritize them according to the project scope and timeline1.A misspelled column name is a minor defect that should be logged as a bug and fixed before the release2.Adding five additional fields to the report is a new requirement that should be logged as an enhancement and evaluated for the next sprint or release3.The BA should thank the stakeholder for their feedback and communicate the status of their requests1.Reference:Salesforce Certified Business Analyst Exam Questions,Salesforce Business Analyst Certification Practice Quiz and Sample Questions,Explore User Acceptance Unit


Question #2

The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.

What should a business analyst recommend to ensure UAT result are document security.

Reveal Solution Hide Solution
Correct Answer: C

This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills


Question #3

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.

What is the first step the BA should take to help resolve the issue?

Reveal Solution Hide Solution
Correct Answer: B

The performance analyzer is a tool that helps business analysts and admins identify and troubleshoot performance issues on record pages. It shows the load time of each component on a record page and provides recommendations to improve performance. The first step to resolve the issue is to use the performance analyzer to view the assessment and identify the slowest components.


https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/optimize-performance

https://help.salesforce.com/s/articleView?id=sf.performance_analyzer.htm&type=5

Question #4

A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.

Which type of analysis is the BA performing?

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Correct Answer: B

Strategy analysis is the process of identifying and evaluating the risks and benefits of a proposed solution, as well as its alignment with the business goals and objectives. A business analyst performs strategy analysis to understand the impact of a solution on the project timeline, budget, scope, quality, and stakeholders.


https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/perform-strategy-analysis

https://www.iiba.org/standards-and-resources/babok/strategy-analysis/

Question #5

The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.

What is the most efficient process for the BA to track the changes they are committing?

Reveal Solution Hide Solution
Correct Answer: B

DevOps is a set of practices that combines software development and IT operations to deliver software faster and more reliably. DevOps helps business analysts and system admins track the changes they are committing to Salesforce by using tools such as version control, continuous integration, continuous delivery, and testing automation.


https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/implement-devops

https://www.salesforce.com/products/platform/best-practices/devops/

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