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Salesforce B2C Solution Architect Exam Questions

Exam Name: Salesforce Certified B2C Solution Architect
Exam Code: B2C Solution Architect
Related Certification(s): Salesforce B2C Solution Architect Certification
Certification Provider: Salesforce
Actual Exam Duration: 120 Minutes
Number of B2C Solution Architect practice questions in our database: 152 (updated: Jan. 20, 2025)
Expected B2C Solution Architect Exam Topics, as suggested by Salesforce :
  • Topic 1: Discovery and Customer Success: This topic equips solution architects to master customer engagement by planning agendas, gathering and documenting requirements, and crafting designs tailored to scenarios. It emphasizes product selection based on Salesforce's capabilities and validates B2C architecture by addressing systems of record, key objects, and risks. Additionally, the topic enhances skills to recommend implementation approaches, articulate relative effort, and manage dev-ops lifecycles in multi-cloud environments to meet change management objectives.
  • Topic 2: Functional Capabilities and Business Value: Solution architects gain expertise in aligning Salesforce B2C products to customer requirements, showcasing seamless consumer journeys across marketing, purchasing, servicing, and loyalty. This topic further demonstrates optimizing post-purchase experiences in multi-cloud solutions, delivering outstanding customer satisfaction by leveraging Salesforce's integrated capabilities.
  • Topic 3: Architecture Design: This section empowers solution architects to illustrate interactions between Salesforce products and third-party systems for commerce journeys. It emphasizes analyzing processes to propose value-driven customer experiences, recommending multi-cloud strategies for personalized solutions, and addressing data security and residency requirements with impact-conscious implementation plans.
  • Topic 4: Data Models and Management: The focus here is on articulating Commerce object relationships, integrating systems for prioritized business objectives, and employing Salesforce privacy management features. Solution architects also gain the expertise to extend standard data models for high-volume processing, navigate system limitations, and implement best practices for data migration strategies using Salesforce tools.
  • Topic 5: Integration: This topic prepares solution architects to design multi-cloud integrations, recognizing OOTB features, system constraints, and the need for custom solutions. It delves into recommending integration patterns suited to data volumes, latency, and compliance requirements, while demonstrating secure methods to connect Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols.
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Cordelia

3 days ago
Happy to report that I passed the Salesforce B2C Solution Architect exam! The practice questions from Pass4Success were extremely helpful. There was a tricky question about the integration patterns for connecting Salesforce with third-party systems. I had to guess, but it worked out.
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Carolynn

18 days ago
Salesforce B2C Solution Architect certified! Couldn't have done it without Pass4Success. Their questions were right on target.
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Gianna

1 months ago
I passed the Salesforce Certified B2C Solution Architect exam, and I owe it to the Pass4Success practice questions. One question that I found difficult was about the best practices for customer discovery and success in a B2C context. I wasn't certain of my answer, but I still succeeded.
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Fairy

2 months ago
Pass4Success, you rock! Your practice tests were crucial for my B2C Solution Architect exam success. Thank you!
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Gail

2 months ago
Excited to share that I passed the Salesforce B2C Solution Architect exam! The Pass4Success practice questions were invaluable. There was a tough question about the key components of a robust data management strategy in Salesforce. I wasn't sure, but I managed to pass.
upvoted 0 times
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Rosalind

2 months ago
I successfully passed the Salesforce Certified B2C Solution Architect exam, and Pass4Success was a big help. One question that puzzled me was related to the functional capabilities of Salesforce Commerce Cloud. I wasn't confident in my answer, but I still made it through.
upvoted 0 times
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Stanton

2 months ago
Feeling accomplished! Aced the Salesforce B2C Solution Architect cert. Pass4Success, your exam prep is top-notch!
upvoted 0 times
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Shawnna

3 months ago
Thrilled to announce that I passed the Salesforce B2C Solution Architect exam! The practice questions from Pass4Success were spot on. There was a challenging question about the best methods for data integration across different Salesforce platforms. I had to make an educated guess, but it paid off.
upvoted 0 times
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Gilma

3 months ago
I passed the Salesforce Certified B2C Solution Architect exam with flying colors. The Pass4Success practice questions were a game-changer. One question that caught me off guard was about the key considerations for designing a scalable architecture for B2C solutions. I wasn't 100% sure, but I still passed!
upvoted 0 times
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Jaime

4 months ago
Wow, the B2C Solution Architect exam was tough, but I made it! Pass4Success materials were a lifesaver. Highly recommend!
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Felton

4 months ago
Questions on B2C performance monitoring and optimization appeared. Understand how to use Salesforce monitoring tools effectively.
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Eveline

4 months ago
Just cleared the Salesforce B2C Solution Architect exam! Thanks to Pass4Success, I felt well-prepared. There was a tricky question on how to integrate various Salesforce clouds to maximize business value. I had to guess, but it worked out in the end.
upvoted 0 times
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Angelica

4 months ago
The exam covered B2C solution governance extensively. Study best practices for managing complex, multi-cloud implementations.
upvoted 0 times
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Pauline

4 months ago
I recently passed the Salesforce Certified B2C Solution Architect exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the best practices for managing customer data models in a multi-cloud environment. I wasn't entirely sure of the answer, but I still managed to pass!
upvoted 0 times
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Carri

5 months ago
Just passed the Salesforce B2C Solution Architect exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
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Muriel

5 months ago
I'm grateful for Pass4Success's comprehensive study materials. They covered these complex topics thoroughly, which was crucial for my exam success.
upvoted 0 times
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Dorinda

5 months ago
Passing the Salesforce Certified B2C Solution Architect exam was a great achievement for me, and I attribute my success to Pass4Success practice questions. The exam covered themes like development lifecycle and customer success. One question that I found tricky was about understanding standard Salesforce product capabilities and providing recommendations for implementation approach, which required a thorough understanding of the topic.
upvoted 0 times
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Kerrie

6 months ago
My exam experience for the Salesforce Certified B2C Solution Architect exam was successful, thanks to Pass4Success practice questions. I found the questions related to the development lifecycle, including CI/CD and DevOps, to be challenging. One question that I remember was about customer requirements for post-purchase activities in a multi-cloud solution, which required a deep understanding of the topic.
upvoted 0 times
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Arminda

6 months ago
Pass4Success's practice questions were spot-on for this topic. They definitely contributed to my success in passing the exam.
upvoted 0 times
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Sarah

7 months ago
Just passed the Salesforce Certified B2C Solution Architect exam! Pay attention to multi-cloud integration scenarios, especially those involving Marketing Cloud and Commerce Cloud. Expect questions on data modeling across these platforms. Study how customer data flows between systems and impacts personalization strategies. Thanks to Pass4Success for the spot-on practice questions that helped me prepare efficiently!
upvoted 0 times
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Marg

7 months ago
I passed the Salesforce Certified B2C Solution Architect exam with the help of Pass4Success practice questions. The exam covered topics like validating associated systems of record and key objects. One question that stood out to me was about recommending the implementation approach for standard Salesforce product capabilities, which required careful consideration.
upvoted 0 times
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Lashaun

8 months ago
Thanks to Pass4Success for their excellent exam prep materials. They really helped me understand complex topics quickly.
upvoted 0 times
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Free Salesforce B2C Solution Architect Exam Actual Questions

Note: Premium Questions for B2C Solution Architect were last updated On Jan. 20, 2025 (see below)

Question #1

Given that a company wants the purchase data from B2C Commerce In Sales Cloud, what standard objects from Sales Cloud should a Solution Architect map to B2C Commerce objects?

Reveal Solution Hide Solution
Correct Answer: D

Contact, Order, and Product are the standard objects from Sales Cloud that a Solution Architect should map to B2C Commerce objects. Contact represents a person who is a customer or a potential customer of the company. Order represents an order placed by a customer for one or more products. Product represents an item or service that the company sells. These objects can be mapped to B2C Commerce objects such as Customer, Order, and Product using the B2C Commerce APIs or the Commerce Cloud Connector.


Question #2

Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.

Which two considerations will lead to an optimal design around systems of record?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: A, D

Marketing Cloud should be the system of record for lifetime engagement tracking and history, as well as other data for personalization or segmentation, as it is the system that collects and analyzes the customer's interactions and behaviors across multiple channels and touchpoints.Marketing Cloud can also use features like Audience Builder and Contact Builder to create unified customer profiles and segments based on various data sources3. Service Cloud should be the system of record for storing primary attributes (name, address, birthday, phone, and email) about the customer, as it is the system that represents a person across multiple Salesforce clouds and can store and manage the customer's consent and compliance preferences using features like Individual object, Data Protection and Privacy, and Consent Management .


Question #3

universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.

What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process'

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, D

Working with stakeholders to create a customer journey map that improves conversions and running reports on the value of cart items and time since the last activity are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process. A customer journey map is a visual representation of the steps and interactions that a customer goes through when engaging with a company or brand. It can help identify pain points, opportunities, and best practices for improving conversions. Running reports on the value of cart items and time since the last activity can help analyze the shopping behavior and preferences of customers, as well as identify potential reasons for cart abandonment.


Question #4

Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org. Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.

What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

Reveal Solution Hide Solution
Correct Answer: D

This answer is correct because it is a way to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce. Salesforce Connect/External Objects can be used to display external data in Salesforce without copying or storing it. Custom Apex adapters can be used to connect to any external system that has a web service API, such as an ERP system. Reference: https://help.salesforce.com/s/articleView?id=sf.datacloud_connect.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_connector_intro.htm


Question #5

A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.

What should a Solution Architect recommend to meet their needs?

Reveal Solution Hide Solution
Correct Answer: B

Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing Cloud Connect is the option that a Solution Architect should recommend to meet the university's needs. Marketing Cloud allows the university to create and execute personalized marketing campaigns across various channels and audiences. Multiple business units enable the university to have separate sub-accounts for each branded school or department, with different permissions, settings, and content. Multiple existing Salesforce orgs allow the university to maintain their existing finances, business processes, and strategies for each college or school. Marketing Cloud Connect enables the integration between Marketing Cloud and Salesforce orgs, allowing for data synchronization, cross-cloud reporting, and journey activation.


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