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Salesforce B2B Solution Architect Exam Questions
- Salesforce Architect Certifications
- Salesforce B2B Solution Architect Certifications
- Topic 1: Discovery and Customer Success: This topic empowers B2B Solution Architects to document and articulate business needs, value, and vision for a B2B multi-cloud solution tailored to specific business outcomes. Additionally, it emphasizes defining a comprehensive future blueprint architecture aligned with customer landscapes to create a product roadmap. Furthermore, it outlines the incremental steps required to achieve the agreed-upon future state that drives business success.
- Topic 2: Data Governance and Integration: B2B Solution Architects learn to define data flows, integration methods, and system relationships in complex multi-cloud architectures. The topic also covers strategies for data migration and synchronization while maintaining a robust governance model for customer expectations on data volume. It includes designing a sharing and visibility model that aligns with business needs and personas.
- Topic 3: Design: This topic guides B2B Solution Architects in defining technical and functional solutions that adhere to Salesforce standards, ensuring alignment with business objectives. It includes recommending Salesforce or AppExchange solutions, assessing design options and risks, and facilitating stakeholder acceptance of design documents. The topic also focuses on selecting the best methods for integrating multi-cloud data.
- Topic 4: Delivery: This topic covers planning delivery steps from understanding business requirements to final configurations and showcasing solution capabilities through demos aligned with outcomes. It ensures readiness to implement solutions effectively and communicate value to stakeholders.
- Topic 5: Operationalize the Solution: In this topic, B2B Solution Architects focus on enabling stakeholders to manage and optimize implemented solutions through updated documentation, training, and centers of excellence. The topic also addresses identifying opportunities for continuous improvement to maximize business benefits and adoption strategies for sustained success.
Free Salesforce B2B Solution Architect Exam Actual Questions
Note: Premium Questions for B2B Solution Architect were last updated On Apr. 15, 2025 (see below)
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers
To minimize disruption during the transition to Salesforce Billing, migrating historical payment methods ensures continuity in payment processes and customer convenience. Providing comprehensive training and enablement for end users and admins is crucial for smooth adoption and effective use of the new system. Comparing invoices from both systems helps verify accuracy and consistency, ensuring that customers receive correct billing information, thus maintaining trust and satisfaction. These steps are in line with Salesforce's best practices for system migration and adoption, emphasizing the importance of data integrity, user preparedness, and continuity in customer-facing processes during system transitions.
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?
To increase user adoption when users find the system complicated, breaking down training materials into quick reference guides for specific job functions can be very effective. This makes the learning process more manageable and relevant to users' daily tasks. Salesforce's own training approach often includes such job-specific materials, recognizing that targeted, role-based guidance can improve user competence and confidence.
UC Foods, a global manufacturing organisation, builds and sells a varietyof food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants. Depending on the options selected, an order will sometimes require manual intervention by a sales person to determinethe price for the customized piece of equipment.
Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to inspect and perform maintenance on the machines to keep them in proper working order.
How can a Solution Architect use a multi-cloud solution to address the needs of the organization to efficiently support the selling of equipment and planning of quarterly visits for the machines?
Utilizing B2B Commerce for product selection allows customers to tailor their equipment with available options. When customization requires sales intervention, CPQ facilitates accurate pricing and quoting. For post-sale service, Salesforce Field Service's Maintenance Plans automate scheduling of regular maintenance visits, ensuring consistent service delivery and optimizing resource planning.
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
According to an online document1,Salesforce Connectis a standard integration mechanism that allows you toview, search, and modify data that's stored outside your Salesforce org. With Salesforce Connect, you can access data from external ERP systems in real time without copying or synchronizing it.
Salesforce Connect is the optimal choice for integrating Salesforce with an external ERP system without duplicating data. Salesforce Connect allows real-time access to external data sources, presenting them within Salesforce as external objects that look and behave much like standard Salesforce objects but without storing the data in Salesforce. This approach addresses IT's concern about data duplication and enables service agents to view ERP data directly in Salesforce.
Reference to Salesforce Connect's capabilities and use cases are available in the Salesforce Developer Guide and Salesforce Help documentation, which detail how Salesforce Connect can be used for real-time integration with external systems.
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