Salesforce Exam User Experience Designer Topic 8 Question 38 Discussion

Actual exam question for Salesforce's User Experience Designer exam

Question #: 38
Topic #: 8

[All User Experience Designer Questions]

A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.

Which hierarchy of information should the representative go through to view that list?

AAll Contacts > Contact Detail > Account Detail > Case Related List

BAll Contacts > Contact Detail > Case Related List > Account Detail

CAll Cases > Case Detail > Contact Detail > Account Related List

DAll Accounts > Account Detail > Contact Detail > Case Related List

Show Suggested Answer

Suggested Answer: C

by Adelina at Mar 24, 2023, 07:01 AM

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