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Salesforce Exam User Experience Designer Topic 4 Question 76 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 76
Topic #: 4
[All User Experience Designer Questions]

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.

In what way could confirmation bias be avoided?

Show Suggested Answer Hide Answer
Suggested Answer: B

A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12

A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:

Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3

Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3

Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3

Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4

Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5


Create In-App Guidance Unit | Salesforce Trailhead

In-App Guidance - Salesforce Help

Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead

What is a Sitemap? - Interaction Design Foundation

Customize the Help Menu in Lightning Experience - Salesforce Help

by Leonie at Jan 09, 2025, 08:36 PM

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Junita
1 months ago
Ah, confirmation bias - the bane of every product team's existence. I'd go with A too, just let the users roam free and see what they discover. No leading questions allowed!
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Goldie
9 days ago
User 4: Open-ended questions are the way to go to avoid confirmation bias.
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Joaquin
10 days ago
User 3: Asking specific questions might just confirm what we already believe.
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Antonio
16 days ago
User 2: Agreed, no leading questions allowed.
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Aide
20 days ago
User 1: Let's let the users explore the app freely.
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Marleen
1 months ago
I bet the developers are hoping users will just magically find the pain points without any guidance. Good luck with that! Option A is the only sensible choice here.
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Beckie
22 days ago
User 2: I agree, asking specific questions might lead to confirmation bias.
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Dorcas
1 months ago
User 1: Letting users explore freely is the way to go.
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Casie
2 months ago
C is a big no-no. That's just asking to confirm your own assumptions and miss out on any unexpected issues. A all the way!
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Izetta
2 months ago
I'm torn between A and B. B could work too, but I think letting the users explore freely is the safest bet to get unbiased feedback.
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Kirk
27 days ago
User 2: I agree, asking open-ended questions can also help gather unbiased feedback.
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Rochell
28 days ago
User 3: Yeah, specific questions about known pain points might lead to biased responses.
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Colene
1 months ago
User 1: I think letting users explore freely is the best way to avoid confirmation bias.
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Leontine
1 months ago
User 2: I agree, asking open-ended questions can also help avoid confirmation bias.
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Yvonne
2 months ago
User 1: I think letting the users explore freely is the safest bet to get unbiased feedback.
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Meaghan
2 months ago
But wouldn't asking specific questions about known pain points help confirm our hypothesis?
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Hillary
2 months ago
I agree with Valentine. That way we can avoid confirmation bias.
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Karl
2 months ago
Option A seems like the way to go. Let the users play around and discover the issues on their own without any leading questions. That's the best way to avoid confirmation bias.
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Alease
1 months ago
User 4: Open-ended questions are the way to go for honest feedback.
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Jacqueline
1 months ago
User 3: Asking specific questions might lead to confirmation bias.
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Nilsa
2 months ago
User 2: Definitely, it helps in getting unbiased feedback.
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Lashon
2 months ago
User 1: I agree, letting users explore on their own is key.
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Valentine
2 months ago
I think we should allow the user to explore the app without specific questions.
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