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Salesforce Exam User-Experience-Designer Topic 4 Question 58 Discussion

Actual exam question for Salesforce's Salesforce Certified User Experience Designer exam
Question #: 58
Topic #: 4
[All Salesforce Certified User Experience Designer Questions]

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.

In what way could confirmation bias be avoided?

Show Suggested Answer Hide Answer
Suggested Answer: B

A docked prompt is a type of In-App Guidance that can be used to provide contextual help and guidance to the users in the Salesforce app. A docked prompt is a small pop-up window that appears at the bottom of the screen, and can contain text, images, links, or videos. A docked prompt can be triggered by various events, such as opening a page, clicking a button, or completing an action.A docked prompt can also be dismissed by the user, or set to expire after a certain time or date12

A UX Designer can customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team by creating a docked prompt based on new feature rollouts. This way, the UX Designer can:

Inform the users about the new features and how they can benefit from them.For example, the UX Designer can create a docked prompt that introduces the new Einstein Opportunity Scoring feature, and explains how it can help the users prioritize their opportunities and close more deals3

Guide the users through the steps and best practices to use the new features.For example, the UX Designer can create a docked prompt that shows the users how to access and configure the new Einstein Opportunity Scoring feature, and how to interpret and act on the scores3

Engage the users and encourage them to explore and adopt the new features.For example, the UX Designer can create a docked prompt that includes a link to a video tutorial, a Trailhead module, or a feedback survey about the new Einstein Opportunity Scoring feature3

Show a site map of all the content: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because a site map of all the content is not a type of In-App Guidance, and it does not provide specific and timely help and guidance for the users.A site map of all the content is a visual representation of the structure and hierarchy of a website or app, and it can be useful for planning and designing the user interface, but not for providing In-App Guidance4

Provide links to external resources, such as training videos or a company dictionary: This is not a way to customize the Salesforce Help Menu to meet the request of Cloud Kicks' Sales team, because providing links to external resources is not a type of In-App Guidance, and it does not provide contextual and interactive help and guidance for the users.Providing links to external resources is a way to supplement the Salesforce Help Menu with additional information and resources, but not to create In-App Guidance5


Create In-App Guidance Unit | Salesforce Trailhead

In-App Guidance - Salesforce Help

Create a Docked Prompt for New Feature Rollouts Unit | Salesforce Trailhead

What is a Sitemap? - Interaction Design Foundation

Customize the Help Menu in Lightning Experience - Salesforce Help

by Glen at May 11, 2024, 12:36 AM

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Teresita
2 months ago
Confirmation bias, the silent killer of innovation. I agree with Charlesetta - open-ended questions are key to avoiding this trap. Plus, they might uncover some hilarious user antics along the way.
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Lashaunda
2 months ago
Ah, confirmation bias. The sworn enemy of user-centered design. I vote for option A - the more freedom the users have, the more honest their feedback will be. *nods wisely*
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Aretha
1 months ago
I agree, open-ended questions can also help gather unbiased feedback from users.
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Vicente
2 months ago
Option A sounds good, giving users the freedom to explore will definitely help avoid confirmation bias.
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Stephen
2 months ago
Hmm, I'm not sure about option C. Confirming your own hypothesis sounds like a surefire way to reinforce your biases. Better to keep an open mind.
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Mammie
2 months ago
User 3: Let's go with option A to avoid confirmation bias and let the user explore freely.
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Kate
2 months ago
User 2: Kate is right, we should keep an open mind during the feedback session.
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Miesha
2 months ago
User 1: I agree, option C could lead to confirmation bias.
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Charlesetta
3 months ago
Option B seems like the way to go. Open-ended questions can help uncover unexpected insights without biasing the user's responses.
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Lai
2 months ago
User 2: Definitely, it allows users to share their thoughts freely without being influenced.
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Sharita
2 months ago
User 1: I agree, open-ended questions are key to avoiding confirmation bias.
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Johnetta
2 months ago
User 2: Definitely, it's important to avoid leading the user towards a certain answer.
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Brice
2 months ago
User 1: I agree, open-ended questions can really help get honest feedback.
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Kara
3 months ago
Elizabeth: That way, we can get a more accurate understanding of what users really think.
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Elizabeth
3 months ago
User 2: Definitely, it's important to avoid leading the user towards a certain answer.
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Anna
3 months ago
User 1: I agree, open-ended questions can really help get honest feedback.
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Zena
3 months ago
I think option A is the best way to avoid confirmation bias. Letting the user explore the app freely allows for more genuine feedback without influencing their experience.
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Sue
2 months ago
User 6: It's important to consider all options to ensure we get accurate user feedback.
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Elden
3 months ago
User 5: Asking specific questions about known pain points might confirm our assumptions.
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Gearldine
3 months ago
User 4: I agree, we should stay away from questions that could lead to biased responses.
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Launa
3 months ago
User 3: Asking open-ended questions can also help in getting unbiased feedback.
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Octavio
3 months ago
User 2: That sounds like a good idea to avoid confirmation bias.
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Zoila
3 months ago
User 1: Let's let the user explore the app without specific questions.
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