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Salesforce Exam User Experience Designer Topic 4 Question 55 Discussion

Actual exam question for Salesforce's User Experience Designer exam
Question #: 55
Topic #: 4
[All User Experience Designer Questions]

Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time.

In which way should a UX Designer customize the Salesforce Help Menu to meet this request?

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Suggested Answer: A

Confirmation bias is the tendency to seek, interpret, and remember information that confirms one's preexisting beliefs or hypotheses, while ignoring or discounting information that contradicts them1. Confirmation bias can affect user feedback sessions by influencing how the researcher designs the test, asks the questions, observes the behavior, and analyzes the data of the users.Confirmation bias can lead to inaccurate or incomplete insights, and ultimately to poor design decisions2.

One way to avoid confirmation bias in user feedback sessions is to allow the user to explore the application without specific questions regarding which tasks to perform. This can help the researcher to observe the user's natural and spontaneous interaction with the application, without imposing any expectations or assumptions on them. This can also help the user to express their honest opinions and feelings about the application, without being influenced by the researcher's questions or suggestions.This can result in more authentic and unbiased feedback, and more reliable and valid insights3.

Asking open-ended questions staying away from questions regarding feelings is not a good way to avoid confirmation bias in user feedback sessions, because it can limit the depth and richness of the feedback, and miss the opportunity to understand the user's emotions and motivations. Open-ended questions are questions that allow the user to answer in their own words, rather than choosing from a predefined set of options. Open-ended questions are useful for eliciting more detailed and nuanced feedback, and for exploring the user's thoughts and feelings about the application. However, asking open-ended questions alone is not enough to prevent confirmation bias, as the researcher may still unconsciously frame the questions in a way that leads the user to confirm their hypotheses, or interpret the answers in a way that supports their beliefs.Asking questions regarding feelings is also important, as it can help the researcher to understand the user's emotional response to the application, and how it affects their satisfaction, engagement, and loyalty4.

Asking specific questions about known pain points to confirm your hypothesis is a bad way to avoid confirmation bias in user feedback sessions, because it can introduce the researcher's bias into the feedback process, and influence the user's perception and behavior. Asking specific questions about known pain points can lead the researcher to focus only on the information that confirms their hypothesis, and ignore or dismiss the information that challenges or contradicts it. It can also lead the user to pay more attention to the pain points that the researcher mentions, and overlook or downplay the other aspects of the application.This can result in skewed and distorted feedback, and misleading and invalid insights5.


by Art at Apr 11, 2024, 01:19 PM

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Stephen
5 months ago
I bet the UX designer is just going to make a giant 'SELL MORE' button and call it a day. That's how it works, right?
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Shaun
6 months ago
Wait, is this a trick question? What if the answer is actually a secret fourth option - a magic genie that appears and does all the work for you?
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Juan
5 months ago
C) Provide links to external resources, such as training videos or a company dictionary.
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Juan
5 months ago
B) Create a docked prompt based on new feature rollouts.
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Bobbie
5 months ago
B) Create a docked prompt based on new feature rollouts.
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Bobbie
5 months ago
A) Show a site map of all the content.
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Jessenia
6 months ago
Hmm, a site map seems a bit overwhelming. I'd rather have something more interactive and user-friendly, like a docked prompt.
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Dean
5 months ago
C) Provide links to external resources, such as training videos or a company dictionary.
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Sophia
5 months ago
B) Create a docked prompt based on new feature rollouts.
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Tuyet
6 months ago
A) Show a site map of all the content.
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Torie
6 months ago
I still think option B is the best choice. It's more direct and can be customized to the team's specific needs.
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Bok
6 months ago
Option C looks promising too. Linking to external resources like training videos could be a great way to empower the team.
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Johna
5 months ago
C) Provide links to external resources, such as training videos or a company dictionary.
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Brynn
5 months ago
B) Create a docked prompt based on new feature rollouts.
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Marnie
5 months ago
C) Provide links to external resources, such as training videos or a company dictionary.
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Kent
5 months ago
A) Show a site map of all the content.
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Aliza
6 months ago
C) Provide links to external resources, such as training videos or a company dictionary.
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Nickie
6 months ago
B) Create a docked prompt based on new feature rollouts.
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Alline
6 months ago
A) Show a site map of all the content.
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Vicky
6 months ago
That's a good point, External resources could provide more in-depth information for the team.
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Heidy
7 months ago
But what about option C) Provide links to external resources? Wouldn't that also be helpful for maximizing time?
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Rodolfo
7 months ago
I agree with having a prompt for new feature rollouts would make it easier for the Sales team.
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Refugia
7 months ago
I think option B is the best way to go. A docked prompt for new feature rollouts would be super helpful for the sales team to stay on top of things.
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Leonor
6 months ago
Maybe a combination of all three options would be the best approach.
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Thaddeus
6 months ago
I see your point, but having a site map could help with overall navigation.
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Vivan
6 months ago
True, but a docked prompt for new features would be more immediate.
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Desire
6 months ago
I think providing links to external resources could also be beneficial.
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Ardella
6 months ago
But wouldn't a site map of all the content be more comprehensive?
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Jani
6 months ago
I agree, a docked prompt would definitely help the sales team.
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Vicky
7 months ago
I think the best option would be B) Create a docked prompt based on new feature rollouts.
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Luisa
8 months ago
I think we need to consider the sales team's workflow and identify the key pain points they're trying to solve. That should guide us towards the best solution.
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Lettie
8 months ago
Hmm, I'm not sure. Option C with links to external resources could also be useful, especially if they include training videos or a company dictionary.
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Katina
8 months ago
I'm not sure about that. Wouldn't a site map (option A) be more comprehensive and allow the sales team to navigate the help content more easily?
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Jeanice
7 months ago
I see your point, but I think creating a docked prompt (option B) would be more effective in keeping the sales team updated on new features.
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Chau
7 months ago
A) Show a site map of all the content.
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Nichelle
8 months ago
I'm leaning towards option B. A docked prompt that highlights new feature rollouts could be really helpful for the sales team to stay up-to-date.
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Brittni
8 months ago
Agreed. The key here is to provide in-app guidance that is tailored to the sales team's specific needs, not just a generic help menu.
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Hoa
8 months ago
I think this question is a bit tricky. We need to really understand the business requirements and the user's needs to determine the best approach.
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