Salesforce Exam Service Cloud Consultant Topic 9 Question 39 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 39
Topic #: 9

[All Service Cloud Consultant Questions]

Universal Containers (UC) added a channel to the Service Cloud deployment. UC wants the functionality to include the ability to log the case thread and store attachments to the case record.

Which channel should a consultant recommend to meet these requirements?

AEmail-to-case

BSocial Customer Service

CChat

DWeb-to-case

Show Suggested Answer

Suggested Answer: A

by Krissy at May 09, 2022, 11:46 PM

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