Salesforce Exam Service-Cloud-Consultant Topic 9 Question 32 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 32
Topic #: 9

The VP of Service at Universal Containers is looking for ways to reduce contact center costs.

Which two metrics should the Consultant recommend?

Choose 2 answers

AFirst Call Resolution

BAverage Handle Time

CService-Level Agreements

DTime to Answer

Show Suggested Answer

Suggested Answer: A, B

by Sharika at May 09, 2022, 09:07 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!