Salesforce Exam Service Cloud Consultant Topic 8 Question 30 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 30
Topic #: 8

[All Service Cloud Consultant Questions]

Universal Containers' agents often need to access the same cases, contacts, and orders multiple times per day. What should a consultant recommend to meet this requirement?

ACreate a custom list view for cases, contacts, and orders and pin them to the side bar.

BEnable the 'Access Recent Items' user permission on the user profiles.

CEnable the 'History' component within the Salesforce Console for Service.

DEmbed a 'Recent Items' Visualforce component into the Salesforce Console for Service.

Show Suggested Answer

Suggested Answer: C

by Danica at May 08, 2022, 09:42 PM

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