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Salesforce Exam Service Cloud Consultant Topic 7 Question 91 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 91
Topic #: 7
[All Service Cloud Consultant Questions]

Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its

contact center for the first time. The project requires quick iterations and speedy completion. UC has

requested frequent updates from the project team for check-ins and refinement.

Which methodology should the consultant recommend given the requirements?

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Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.


by Wei at Jun 01, 2024, 08:24 PM

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Kenneth
6 days ago
Agile allows for quick iterations and frequent updates, which aligns with UC's requirements.
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Eve
8 days ago
I think we should recommend Agile.
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