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Salesforce Exam Service Cloud Consultant Topic 7 Question 91 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 91
Topic #: 7

[All Service Cloud Consultant Questions]

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.

What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

AFlow with notifications

BReports and dashboards

CApproval process

Show Suggested Answer

Suggested Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.

by Wei at Jun 01, 2024, 08:24 PM

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Tresa

5 months ago

Reports and dashboards? More like reports and dadbods, am I right? Approval process is where it's at.

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Rima

5 months ago

Flow with notifications? Sounds like a recipe for chaos. Approval process all the way, baby!

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Lajuana

4 months ago

I agree, flow with notifications could get messy.

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Candida

4 months ago

Approval process all the way, baby!

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Casey

5 months ago

I'm all about the approval process. Quality over quantity, that's my motto. Can't have CK's knowledge base turning into a hot mess.

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Audra

4 months ago

Caitlin: Exactly, a vetting workflow will help us maintain high standards for our articles.

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Caitlin

4 months ago

Definitely, we can't afford to have low-quality articles cluttering up the knowledge base.

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Simona

4 months ago

I agree, we need to prioritize quality. Approval process all the way.

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Arlette

5 months ago

I agree with Leonora. An approval process would help maintain article quality.

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Amber

5 months ago

Definitely go for the approval process. Can't have agents running wild and posting whatever they want. Gotta keep things organized, you know?

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Leonora

5 months ago

I think we should recommend an approval process.

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Lamar

5 months ago

The approval process seems like the best way to ensure quality control. Gotta keep those articles top-notch!

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Adell

4 months ago

C) Approval process

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Melita

4 months ago

Yeah, that way we can make sure only high-quality articles get published.

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Nana

5 months ago

I think an approval process would be best for quality control.

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Amie

5 months ago

B) Reports and dashboards

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Felix

5 months ago

B) Reports and dashboards

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Donte

5 months ago

A) Flow with notifications

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Luke

5 months ago

A) Flow with notifications

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