Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Service Cloud Consultant Topic 7 Question 83 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 83
Topic #: 7
[All Service Cloud Consultant Questions]

The contact center at Universal Containers wants to reduce call volume and resolution time within Service Cloud.

Which solution should a consultant recommend?

Show Suggested Answer Hide Answer
Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.


by Maurine at Feb 12, 2024, 07:55 PM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Julianna
8 months ago
Knowledge base, for sure! It's like having a virtual assistant that never gets tired of answering the same questions over and over again.
upvoted 0 times
Hector
8 months ago
I agree, having a knowledge base can really help reduce call volume and resolution time.
upvoted 0 times
...
Vashti
8 months ago
Knowledge base is definitely the way to go. It can help customers find answers on their own.
upvoted 0 times
...
...
Georgiann
8 months ago
Knowledge base all the way! Customers love being able to find the answers they need without having to wait on hold. Plus, it's a great way to save the company some money.
upvoted 0 times
Theola
7 months ago
C) Knowledge base
upvoted 0 times
...
Nohemi
7 months ago
B) Chat with an agent
upvoted 0 times
...
Chandra
8 months ago
A) Email-to-Case
upvoted 0 times
...
...
Carma
8 months ago
Chat with an agent may be quick, but having a Knowledge base can prevent unnecessary calls in the first place.
upvoted 0 times
...
Kanisha
8 months ago
Email-to-Case could be useful, but I'm not sure it's as efficient as the other options for reducing call volume and resolution time.
upvoted 0 times
Kirby
8 months ago
C) Knowledge base
upvoted 0 times
...
Quentin
8 months ago
B) Chat with an agent
upvoted 0 times
...
Deangelo
8 months ago
A) Email-to-Case
upvoted 0 times
...
...
Malcolm
8 months ago
But wouldn't Chat with an agent be more efficient for resolving issues quickly?
upvoted 0 times
...
Matthew
9 months ago
I agree with Carma, having a Knowledge base can help customers find solutions on their own.
upvoted 0 times
...
Lizette
9 months ago
Chat with an agent seems like a good option too. It gives customers a more interactive way to get their issues resolved quickly.
upvoted 0 times
Pearlie
8 months ago
C) Knowledge base
upvoted 0 times
...
Tiera
8 months ago
B) Chat with an agent
upvoted 0 times
...
Latonia
8 months ago
A) Email-to-Case
upvoted 0 times
...
Chantell
8 months ago
C) Knowledge base
upvoted 0 times
...
Tora
8 months ago
A) Email-to-Case
upvoted 0 times
...
...
Carma
9 months ago
I think we should recommend Knowledge base to reduce call volume and resolution time.
upvoted 0 times
...
Glory
9 months ago
I think the Knowledge base is the way to go. Providing customers with self-service options can really help reduce call volume and resolution time.
upvoted 0 times
Joana
8 months ago
Absolutely, it's a win-win for both customers and the contact center.
upvoted 0 times
...
Margret
8 months ago
It's true, having a knowledge base can reduce the number of calls coming into the contact center.
upvoted 0 times
...
Jerilyn
8 months ago
I agree, self-service options can really help streamline the support process.
upvoted 0 times
...
Trina
8 months ago
Knowledge base is definitely the best option. It allows customers to find answers on their own.
upvoted 0 times
...
Cristen
8 months ago
C) Knowledge base
upvoted 0 times
...
Theron
8 months ago
B) Chat with an agent
upvoted 0 times
...
Dortha
8 months ago
A) Email-to-Case
upvoted 0 times
...
Luisa
9 months ago
I agree, self-service options can definitely help reduce call volume and resolution time.
upvoted 0 times
...
Luisa
9 months ago
Knowledge base
upvoted 0 times
...
...
Meghan
9 months ago
That's true, Ariel. Knowledge base can empower customers to find solutions on their own, reducing the need for support calls.
upvoted 0 times
...
Ariel
10 months ago
But wouldn't Knowledge base be more efficient in the long run? It can provide self-service options for customers.
upvoted 0 times
...
Pete
10 months ago
I agree with Otis. Chat with an agent can help reduce call volume and resolution time.
upvoted 0 times
...
Otis
10 months ago
I think we should go with Chat with an agent. It allows customers to get answers quickly.
upvoted 0 times
...

Save Cancel