Salesforce Exam Service-Cloud-Consultant Topic 7 Question 34 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 34
Topic #: 7

Universal Containers needs to customize Salesforce to improve its Support Agents' experience so they can work more efficiently.

Which two features requires Service Cloud?

AOpen multiple case records as tabs and sub tabs

BUnique page layouts for each Case Record Type

CUtility Bar

DAccess to Knowledge Articles

Show Suggested Answer

Suggested Answer: B, D

by Heike at May 06, 2022, 06:03 AM

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