Salesforce Exam Service Cloud Consultant Topic 7 Question 22 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 22
Topic #: 7

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

AEnable social profile and add workflow rules to the contact object

BUse Twitter-to-Case and add workflow rules to the case object

CEnable social profile and add assignment rules to the case object

DUse the routing queues provided with Salesforce for Twitter and Facebook

Show Suggested Answer

Suggested Answer: C

by Hillary at May 08, 2022, 10:32 AM

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