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Salesforce Exam Service Cloud Consultant Topic 6 Question 70 Discussion
Actual exam question for
Salesforce's
Service Cloud Consultant exam
Question #: 70
Topic #: 6
[All Service Cloud Consultant Questions]
Topic #: 6
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as
password resets and order inquiries. In order to reduce the number of cases created, CK wants to
provide customer self-service in the following channels: web, SMS, Facebook Messenger, and
WhatsApp.
What is the recommended case deflection solution?
Suggested Answer:
C
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