Salesforce Exam Service Cloud Consultant Topic 6 Question 52 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 52
Topic #: 6

[All Service Cloud Consultant Questions]

A case has not been closed even after 30 days, but those cases can be closed in 7 days. What should the consultant do to overcome this? choose 2 options

AUse auto response rule to send an email

BUse escalation rule to send an email

CSupervisors to investigate those cases

DIdentify those cases and assign to the closure team

Show Suggested Answer

Suggested Answer: C, D

by Audra at May 03, 2022, 11:55 AM

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