Salesforce Exam Service Cloud Consultant Topic 6 Question 5 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 5
Topic #: 6

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.

Which two steps should be completed to meet this request? Choose 2 answers

AEnable Work Orders.

BCreate an Entitlement Process.

CSet up Milestones.

DConfigure Service Contracts.

Show Suggested Answer

Suggested Answer: B, C

by Cathrine at May 09, 2022, 02:57 PM

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