Salesforce Exam Service Cloud Consultant Topic 5 Question 97 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 97
Topic #: 5

[All Service Cloud Consultant Questions]

Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions.

What should the consultant do before creating an implementation plan?

AReview Service Setup Assistant for Web-to-Case.

BReview guidelines and limits for Web-to-Case.

CReview Einstein Conversation Mining for Web-to-Case.

Show Suggested Answer

Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

by Tuyet at Aug 28, 2024, 11:12 AM

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Freida

2 months ago

I believe reviewing guidelines and limits for Web-to-Case is also crucial for a successful implementation.

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Candida

2 months ago

I agree, it's important to understand the setup process before creating a plan.

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Marge

2 months ago

Let's not overthink this. Option B is the way to go. The consultant should review the guidelines and make sure everything is set up properly before moving forward.

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Ben

2 months ago

Did someone say 'Web-to-Case'? That sounds like a fancy way to say 'online customer support'. Where's the fun in that? I prefer the old-school 'call the customer service center' approach.

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