Salesforce Exam Service Cloud Consultant Topic 5 Question 9 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 9
Topic #: 5

[All Service Cloud Consultant Questions]

A company provides customer support for new products and for routine maintenance of existing products. These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose 2 answers

ARecord Types

BSupport Processes

CApproval Processes

DSupport Types

Show Suggested Answer

Suggested Answer: A, B

by Sharee at May 07, 2022, 08:34 PM

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