Salesforce Exam Service Cloud Consultant Topic 5 Question 28 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 28
Topic #: 5

UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement? Choose 2 answers.

AImplement Service Cloud console to support agents

BLeverage Live Agent for web-based chat

CEnable service contracts and entitlements

DImplement Salesforce Knowledge on a portal

Show Suggested Answer

Suggested Answer: B, D

by Mitzie at May 08, 2022, 06:30 PM

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