Salesforce Exam Service-Cloud-Consultant Topic 5 Question 27 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 27
Topic #: 5

[All Salesforce Certified Service Cloud Consultant Questions]

UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?

AAutomatic call distributor and interactive voice response

BWorkforce management and customer satisfaction score

CAverage handling time and first call resolution time

DAgent skill-based routing and predictive dialer

Show Suggested Answer

Suggested Answer: A

by Cecilia at May 05, 2022, 01:27 AM

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