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Salesforce Exam Service Cloud Consultant Topic 5 Question 106 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 106
Topic #: 5
[All Service Cloud Consultant Questions]

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.

What should the consultant recommend to handle the new cases?

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Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.


by Cassandra at Dec 09, 2024, 01:57 PM

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Rodney
2 days ago
I agree with Vallie, Einstein Bots can help automate simple cases efficiently.
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Vallie
2 days ago
I think we should implement Einstein Bots to handle the new cases.
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