Salesforce Exam Service Cloud Consultant Topic 5 Question 10 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 10
Topic #: 5

Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.

AWorkflow rule

BValidation rules on case process field

CEscalation rule to ignore business hours based on case criteria

Show Suggested Answer

Suggested Answer: C

by Zona at May 06, 2022, 03:58 PM

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