Salesforce Exam Service Cloud Consultant Topic 4 Question 71 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 71
Topic #: 4

Universal Containers wants to automate case management for the web support team.

When new cases come in from the website they should be routed to the support team to work in

the order that they are submitted.

Which approach should a Consultant implement?

ALightning Component

BContact Request flow

CDirect Messaging

DCase queues

Show Suggested Answer

Suggested Answer: B

by Adelina at Apr 21, 2023, 07:51 AM

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