Salesforce Exam Service Cloud Consultant Topic 4 Question 54 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 54
Topic #: 4

[All Service Cloud Consultant Questions]

Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.

Which Knowledge dashboard should a consultant use?

AMost Revised Articles

BMost Linked Articles

CTop Articles sorted descending

DSearch Activity Gaps

Show Suggested Answer

Suggested Answer: C

by Paz at May 29, 2022, 08:12 AM

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