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Salesforce Exam Service Cloud Consultant Topic 4 Question 104 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 104
Topic #: 4
[All Service Cloud Consultant Questions]

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?

Show Suggested Answer Hide Answer
Suggested Answer: A

To address the issue of duplicate cases from the same customers in different channels, enabling the Case Merge feature is recommended. This allows service agents to easily identify and merge duplicate cases, ensuring a consolidated view of customer issues and preventing redundant work.


by Reid at Oct 24, 2024, 02:57 PM

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Shenika
18 days ago
Hmm, let's see... Merge, rules, or flow? It's like a Choose Your Own Adventure book, but with a lot less adventure and a lot more bureaucracy.
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Tony
23 days ago
Case Merge, Duplicate rules, Autolaunched Flow... It's like a game of 'Guess the Correct Answer'! I'll take 'C' for 500, Alex.
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Taryn
9 days ago
A) Enable Case Merge.
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Solange
28 days ago
Autolaunched Flow, you say? Now we're talking! Automation is the name of the game, baby. Gotta keep those agents on their toes.
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Sherron
2 days ago
C) Create an autolaunched Flow.
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Breana
9 days ago
B) Set up duplicate rules on Case.
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Caren
16 days ago
A) Enable Case Merge.
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Carmen
1 months ago
Duplicate rules, huh? I bet that'll make the service agents' lives a whole lot easier. Gotta love a good 'find and destroy' mission.
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Yvette
16 days ago
C) Create an autolaunched Flow.
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Tomas
21 days ago
B) Set up duplicate rules on Case.
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Yaeko
26 days ago
A) Enable Case Merge.
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Julio
1 months ago
I agree with Paulene. Case Merge would be the best option to delete duplicate cases.
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Theola
1 months ago
Enable Case Merge? That's like using a sledgehammer to crack a nut. Gonna need more finesse than that, folks.
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Colette
18 days ago
C) Create an autolaunched Flow.
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Carmelina
1 months ago
B) Set up duplicate rules on Case.
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Jerry
1 months ago
A) Enable Case Merge.
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Paulene
1 months ago
I think we should enable Case Merge to handle duplicates.
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