Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

Salesforce Exam Service Cloud Consultant Topic 4 Question 104 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 104
Topic #: 4

[All Service Cloud Consultant Questions]

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?

AEnable Case Merge.

BSet up duplicate rules on Case.

CCreate an autolaunched Flow,

Show Suggested Answer

Suggested Answer: A

To address the issue of duplicate cases from the same customers in different channels, enabling the Case Merge feature is recommended. This allows service agents to easily identify and merge duplicate cases, ensuring a consolidated view of customer issues and preventing redundant work.

by Reid at Oct 24, 2024, 02:57 PM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Shenika

2 months ago

Hmm, let's see... Merge, rules, or flow? It's like a Choose Your Own Adventure book, but with a lot less adventure and a lot more bureaucracy.

upvoted 0 times

...

Tony

2 months ago

Case Merge, Duplicate rules, Autolaunched Flow... It's like a game of 'Guess the Correct Answer'! I'll take 'C' for 500, Alex.

upvoted 0 times

Man

29 days ago

Case Merge, Duplicate rules, Autolaunched Flow... It's like a game of 'Guess the Correct Answer'! I'll take 'C' for 500, Alex.

upvoted 0 times

...

Franchesca

1 months ago

C) Create an autolaunched Flow.

upvoted 0 times

...

Bernardo

1 months ago

B) Set up duplicate rules on Case.

upvoted 0 times

...

Taryn

2 months ago

A) Enable Case Merge.

upvoted 0 times

...

...

Solange

2 months ago

Autolaunched Flow, you say? Now we're talking! Automation is the name of the game, baby. Gotta keep those agents on their toes.

upvoted 0 times

Ashleigh

1 months ago

Autolaunched Flow, you say? Now we're talking! Automation is the name of the game, baby. Gotta keep those agents on their toes.

upvoted 0 times

...

Sherron

1 months ago

C) Create an autolaunched Flow.

upvoted 0 times

...

Breana

2 months ago

B) Set up duplicate rules on Case.

upvoted 0 times

...

Caren

2 months ago

A) Enable Case Merge.

upvoted 0 times

...

...

Carmen

2 months ago

Duplicate rules, huh? I bet that'll make the service agents' lives a whole lot easier. Gotta love a good 'find and destroy' mission.

upvoted 0 times

Yvette

2 months ago

C) Create an autolaunched Flow.

upvoted 0 times

...

Tomas

2 months ago

B) Set up duplicate rules on Case.

upvoted 0 times

...

Yaeko

2 months ago

A) Enable Case Merge.

upvoted 0 times

...

...

Julio

3 months ago

I agree with Paulene. Case Merge would be the best option to delete duplicate cases.

upvoted 0 times

...

Theola

3 months ago

Enable Case Merge? That's like using a sledgehammer to crack a nut. Gonna need more finesse than that, folks.

upvoted 0 times

Colette

2 months ago

C) Create an autolaunched Flow.

upvoted 0 times

...

Carmelina

2 months ago

B) Set up duplicate rules on Case.

upvoted 0 times

...

Jerry

2 months ago

A) Enable Case Merge.

upvoted 0 times

...

...

Paulene

3 months ago

I think we should enable Case Merge to handle duplicates.

upvoted 0 times

...