Salesforce Exam Service Cloud Consultant Topic 3 Question 95 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 95
Topic #: 3

[All Service Cloud Consultant Questions]

Cloud Kicks is changing its case management system to Salesforce. All active accounts,

contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.

Which approach should a consultant use for data migration?

APrepare, Plan, Test, Validate, Execute

BPlan, Prepare, Execute, Test, Validate

CPlan, Prepare, Test, Execute, Validate

Show Suggested Answer

Suggested Answer: C

For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.

by Josphine at Jul 14, 2024, 10:56 PM

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Bobbye

11 hours ago

Hmm, I think option C is the way to go. Planning and preparing the data first, then testing it, executing the migration, and finally validating the results sounds like a solid approach.

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