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Salesforce Exam Service Cloud Consultant Topic 3 Question 92 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 92
Topic #: 3
[All Service Cloud Consultant Questions]

Universal Containers (UC) wants to report on how many customers with Service Contracts have specific entitlements to determine if UC's

support offerings should be adjusted.

Which feature should the consultant recommend?

Show Suggested Answer Hide Answer
Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.


by Alecia at Jun 23, 2024, 06:22 PM

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Gertude
3 days ago
I'm not sure. Building a dashboard might be easier to visualize the data quickly.
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Crista
4 days ago
I agree with Franklyn. Building a custom report type would give us the flexibility we need to analyze the data.
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Franklyn
7 days ago
I think we should recommend building a custom report type.
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