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Salesforce Exam Service Cloud Consultant Topic 3 Question 82 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 82
Topic #: 3
[All Service Cloud Consultant Questions]

Cloud Kicks uses Social Customer Service to create and respond to customer cases After closing a case, service agents are seeing duplicate cases the customer makes a new social post.

What should a consultant recommend?

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Suggested Answer: C

by Yolando at Jan 28, 2024, 10:26 AM

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Margery
9 months ago
Dude, this is like a bad tech support nightmare. I bet the customers are just as confused as the agents.
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Rosamond
10 months ago
Ah, the joys of social customer service. Maybe they need a bot to handle the basic stuff and free up the agents for the more complex cases.
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Brynn
8 months ago
That could help free up agents for more complex cases.
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Ty
8 months ago
Use a bot to handle basic cases.
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Portia
10 months ago
Duplicate cases? Yikes, that's a recipe for customer frustration. I'd recommend a more streamlined case management system.
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Loreta
9 months ago
Agreed, it's important to streamline the process to prevent customer frustration.
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Rex
9 months ago
We should definitely look into improving our case management system to avoid duplicate cases.
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Shelia
10 months ago
Hmm, sounds like a case of social media overload. Maybe the agents need some social media management training?
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Jina
9 months ago
Perhaps setting up automated responses for common issues could help streamline the process and reduce duplicates.
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France
10 months ago
Training agents to better understand the platform and how to properly close cases could also be beneficial.
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Nana
10 months ago
I think setting up automated responses could help streamline the process.
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Keva
10 months ago
Maybe the agents should implement better tracking systems to avoid duplicates.
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Stefany
10 months ago
Maybe implementing a better system for tracking cases would help prevent duplicates.
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