Salesforce Exam Service Cloud Consultant Topic 3 Question 82 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 82
Topic #: 3

[All Service Cloud Consultant Questions]

Cloud Kicks uses Social Customer Service to create and respond to customer cases After closing a case, service agents are seeing duplicate cases the customer makes a new social post.

What should a consultant recommend?

AChange the Run Apex As User to a service agent profile.

BIn Inbound Setting, set Enable Case Reopen to 3 days.

CEstablish Duplicate Rules to find similar cases.

DConfigure a Macro to close the duplicate case

Show Suggested Answer

Suggested Answer: C

by Yolando at Jan 28, 2024, 10:26 AM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Margery

7 months ago

Dude, this is like a bad tech support nightmare. I bet the customers are just as confused as the agents.

upvoted 0 times

...

Rosamond

7 months ago

Ah, the joys of social customer service. Maybe they need a bot to handle the basic stuff and free up the agents for the more complex cases.

upvoted 0 times

Brynn

6 months ago

That could help free up agents for more complex cases.

upvoted 0 times

...

Ty

6 months ago

Use a bot to handle basic cases.

upvoted 0 times

...

Portia

7 months ago

Duplicate cases? Yikes, that's a recipe for customer frustration. I'd recommend a more streamlined case management system.

upvoted 0 times

Loreta

6 months ago

Agreed, it's important to streamline the process to prevent customer frustration.

upvoted 0 times

...

Rex

7 months ago

We should definitely look into improving our case management system to avoid duplicate cases.

upvoted 0 times

...

Shelia

8 months ago

Hmm, sounds like a case of social media overload. Maybe the agents need some social media management training?

upvoted 0 times

Jina

7 months ago

Perhaps setting up automated responses for common issues could help streamline the process and reduce duplicates.

upvoted 0 times

...

France

7 months ago

Training agents to better understand the platform and how to properly close cases could also be beneficial.

upvoted 0 times

...

Nana

7 months ago

I think setting up automated responses could help streamline the process.

upvoted 0 times

...

Keva

7 months ago

Maybe the agents should implement better tracking systems to avoid duplicates.

upvoted 0 times

...

Stefany

7 months ago

Maybe implementing a better system for tracking cases would help prevent duplicates.

upvoted 0 times

...