Salesforce Exam Service Cloud Consultant Topic 3 Question 35 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 35
Topic #: 3

SLA says agent must respond within one hour, or if marked 'urgent', resolve within one day. How can this best be achieved?

AUse entitlements to define a process and milestones

BUse case teams to close

CUse escalation rules

Show Suggested Answer

Suggested Answer: A

by Alex at May 08, 2022, 08:23 AM

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