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Salesforce Exam Service Cloud Consultant Topic 3 Question 109 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 109
Topic #: 3
[All Service Cloud Consultant Questions]

A consultant has been hired to integrate a client's phone system with the Service Console.

What is the consultant required to do during this integration?

Show Suggested Answer Hide Answer
Suggested Answer: B

During the integration of a client's phone system with the Service Console, configuring the Computer Telephony Integration (CTI) Adapter is a critical step. This involves setting up the interface between the phone system and Salesforce, enabling features like click-to-dial, call logging, and screen pops within the Service Console for improved agent efficiency.


by Stephaine at Feb 06, 2025, 06:09 PM

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Dan
19 days ago
This is a no-brainer. If you want to integrate a phone system, you gotta configure the CTI Adapter. What is this, amateur hour?
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Elza
1 months ago
I believe enabling the Lightning Console is also important for a seamless integration.
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Benedict
1 months ago
I agree with Caprice, the CTI Adapter is essential for integrating the phone system.
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Carey
1 months ago
Adding the utility bar? Really? That's like putting a cherry on top of a cake that's not even baked yet. The CTI Adapter is where the magic happens, duh.
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Shelton
9 days ago
The CTI Adapter is crucial for phone system integration.
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Benton
14 days ago
C) Add the utility bar to the app.
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Dominga
21 days ago
B) Configure the CTI Adapter.
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Susana
30 days ago
A) Enable the Lightning Console.
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Caprice
1 months ago
I think the consultant needs to configure the CTI Adapter.
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Clare
2 months ago
Wait, what's a CTI Adapter? Sounds like some kind of fancy tech gadget. I'd just go with the Lightning Console option - that's gotta be the easy way to do it.
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Hailey
14 hours ago
B: Yeah, it's like a bridge between the two systems.
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Carrol
4 days ago
A: The CTI Adapter is a tool that connects the phone system to the Service Console.
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Asuncion
2 months ago
Clearly, the consultant needs to configure the CTI Adapter. The phone system integration is all about that, right?
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Dottie
29 days ago
That's right. Configuring the CTI Adapter is a crucial step in integrating the phone system with the Service Console.
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Jacob
1 months ago
Yes, you are correct. The consultant must configure the CTI Adapter for the phone system integration.
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