Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Service Cloud Consultant Topic 3 Question 109 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 109
Topic #: 3
[All Service Cloud Consultant Questions]

A consultant has been hired to integrate a client's phone system with the Service Console.

What is the consultant required to do during this integration?

Show Suggested Answer Hide Answer
Suggested Answer: B

During the integration of a client's phone system with the Service Console, configuring the Computer Telephony Integration (CTI) Adapter is a critical step. This involves setting up the interface between the phone system and Salesforce, enabling features like click-to-dial, call logging, and screen pops within the Service Console for improved agent efficiency.


by Stephaine at Feb 06, 2025, 06:09 PM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Benedict
3 days ago
I agree with Caprice, the CTI Adapter is essential for integrating the phone system.
upvoted 0 times
...
Carey
4 days ago
Adding the utility bar? Really? That's like putting a cherry on top of a cake that's not even baked yet. The CTI Adapter is where the magic happens, duh.
upvoted 0 times
...
Caprice
5 days ago
I think the consultant needs to configure the CTI Adapter.
upvoted 0 times
...
Clare
10 days ago
Wait, what's a CTI Adapter? Sounds like some kind of fancy tech gadget. I'd just go with the Lightning Console option - that's gotta be the easy way to do it.
upvoted 0 times
...
Asuncion
14 days ago
Clearly, the consultant needs to configure the CTI Adapter. The phone system integration is all about that, right?
upvoted 0 times
...

Save Cancel