Salesforce Exam Service Cloud Consultant Topic 3 Question 103 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 103
Topic #: 3

[All Service Cloud Consultant Questions]

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a

customer case. Multiple service agents work on the same case.

What should a consultant configure to show service agents when items were started, paused,

resumed, and completed?

ACase History related list

BActions & Recommendations component

CActivity analytics tab

Show Suggested Answer

Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

by Blossom at Sep 14, 2024, 11:28 PM

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Joni

4 days ago

I think the consultant should configure the Actions & Recommendations component.

upvoted 0 times

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