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Salesforce Exam Service Cloud Consultant Topic 2 Question 93 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 93
Topic #: 2
[All Service Cloud Consultant Questions]

Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.

How should the consultant display the data quickly?

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Suggested Answer: C

For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.


by Joanna at Jul 03, 2024, 08:36 PM

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Alishia
4 months ago
Hold up, are we really considering a data lake for this? What is this, the Big Data Olympics?
upvoted 0 times
Mi
3 months ago
Hold up, are we really considering a data lake for this? What is this, the Big Data Olympics?
upvoted 0 times
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Isadora
3 months ago
C) Use Einstein Analytics for Service Cloud.
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Catarina
4 months ago
A) Create reports from Cases and display on a dashboard.
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Bernadine
4 months ago
I'm not sure about a data lake. Seems like overkill for this use case. Reports and a dashboard is the simplest solution.
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Celestine
5 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
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Glenn
3 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
upvoted 0 times
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Albert
3 months ago
C) Use Einstein Analytics for Service Cloud.
upvoted 0 times
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Ilene
4 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
upvoted 0 times
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Caprice
4 months ago
A) Create reports from Cases and display on a dashboard.
upvoted 0 times
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Marge
4 months ago
C) Use Einstein Analytics for Service Cloud.
upvoted 0 times
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Carlota
4 months ago
A) Create reports from Cases and display on a dashboard.
upvoted 0 times
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Gabriele
4 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
upvoted 0 times
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Naomi
4 months ago
C) Use Einstein Analytics for Service Cloud.
upvoted 0 times
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Tabetha
4 months ago
A) Create reports from Cases and display on a dashboard.
upvoted 0 times
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Cassandra
5 months ago
I think migrating the data to a data lake and requesting a dashboard would be the best option for long-term scalability.
upvoted 0 times
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Lashawn
5 months ago
I disagree, we should use Einstein Analytics for Service Cloud for more advanced insights.
upvoted 0 times
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Rosenda
5 months ago
I agree with Gianna, it's the quickest way to access KPIs.
upvoted 0 times
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Gianna
5 months ago
I think we should create reports from Cases and display on a dashboard.
upvoted 0 times
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