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Salesforce Exam Service-Cloud-Consultant Topic 2 Question 93 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 93
Topic #: 2

[All Salesforce Certified Service Cloud Consultant Questions]

Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.

How should the consultant display the data quickly?

ACreate reports from Cases and display on a dashboard.

BMigrate the data to a data lake and request a dashboard.

CUse Einstein Analytics for Service Cloud,

Show Suggested Answer

Suggested Answer: C

For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.

by Joanna at Jul 03, 2024, 08:36 PM

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Alishia

19 days ago

Hold up, are we really considering a data lake for this? What is this, the Big Data Olympics?

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Catarina

12 days ago

A) Create reports from Cases and display on a dashboard.

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Bernadine

26 days ago

I'm not sure about a data lake. Seems like overkill for this use case. Reports and a dashboard is the simplest solution.

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Celestine

30 days ago

Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.

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Ilene

10 days ago

Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.

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Caprice

11 days ago

A) Create reports from Cases and display on a dashboard.

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Marge

17 days ago

C) Use Einstein Analytics for Service Cloud.

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Carlota

19 days ago

A) Create reports from Cases and display on a dashboard.

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Gabriele

24 days ago

Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.

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Naomi

25 days ago

C) Use Einstein Analytics for Service Cloud.

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Tabetha

27 days ago

A) Create reports from Cases and display on a dashboard.

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Cassandra

2 months ago

I think migrating the data to a data lake and requesting a dashboard would be the best option for long-term scalability.

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Lashawn

2 months ago

I disagree, we should use Einstein Analytics for Service Cloud for more advanced insights.

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Rosenda

2 months ago

I agree with Gianna, it's the quickest way to access KPIs.

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Gianna

2 months ago

I think we should create reports from Cases and display on a dashboard.

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