Salesforce Exam Service Cloud Consultant Topic 2 Question 50 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 50
Topic #: 2

[All Service Cloud Consultant Questions]

The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation? (choose 2)

ARequire agents to check a box on case when submitting a new suggested article

BCreate a dashboard for articles submitted by agents & approved for publication

CMeasure & reward agents based on the # of new articles submitted for approval

DMeasure & reward agents based on the # of new articles approved for publication

Show Suggested Answer

Suggested Answer: B, C

by Venita at May 05, 2022, 10:49 PM

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