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Salesforce Exam Service-Cloud-Consultant Topic 2 Question 38 Discussion
Actual exam question for
Salesforce's
Salesforce Certified Service Cloud Consultant exam
Question #: 38
Topic #: 2
[All Salesforce Certified Service Cloud Consultant Questions]
Topic #: 2
Universal Containers wants to monitor customers' social media reactions and opinions. Agents also want to see recent cases that the customer as logged.
What feature should a consultant recommend to meet this requirement?
Suggested Answer:
B
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