Salesforce Exam Service Cloud Consultant Topic 2 Question 38 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 38
Topic #: 2

[All Service Cloud Consultant Questions]

Universal Containers wants to monitor customers' social media reactions and opinions. Agents also want to see recent cases that the customer as logged.

What feature should a consultant recommend to meet this requirement?

AOmni-Channel

BSocial Conversation Component

CAppExchange solution

DCustom Lightning Component

Show Suggested Answer

Suggested Answer: B

by Vincent at May 05, 2022, 07:51 AM

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