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Salesforce Exam Service Cloud Consultant Topic 2 Question 20 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 20
Topic #: 2
[All Service Cloud Consultant Questions]

Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. The company would like to automatically create a field service dispatch record and assign it to a queue when specific case criteria are selected by an agent working the case.

Which solution will create and route the field service dispatch record when the case is saved?

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Suggested Answer: A

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