Salesforce Exam Service Cloud Consultant Topic 2 Question 107 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 107
Topic #: 2

[All Service Cloud Consultant Questions]

Universal Containers requires that users have the ability to view specific cases, as determined by the Product Type field on the case. When a

case is created or closed, an email should be sent only to users who have access to the case.

Which feature should a consultant recommend to meet these requirements?

ACase teams

BCase swarms

CAccount teams

Show Suggested Answer

Suggested Answer: B

To assist new agents and enhance productivity, integrating Einstein Next Best Action into the Service Console is recommended. This feature provides agents with contextually relevant suggestions and standardized dialogues based on case details, guiding agents through interactions and ensuring consistent, high-quality customer service.

by Miles at Jan 11, 2025, 08:35 AM

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