Salesforce Exam Service Cloud Consultant Topic 1 Question 61 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 61
Topic #: 1

Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.

How should a Consultant accomplish this?

AStandard Email-to-Case with assignment rules

BLightning Email with web routing prioritization

COmni-Channel with prioritized queues

DStandard Web-to-Case with assignment rules

Show Suggested Answer

Suggested Answer: A

by Dorthy at Oct 13, 2022, 09:19 AM

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