Salesforce Exam Service Cloud Consultant Topic 1 Question 36 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 36
Topic #: 1

[All Service Cloud Consultant Questions]

Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.

When implementing Salesforce, what solution should a consultant recommend for this scenario?

AEmail-to-Case

BSalesforce for Outlook

CWeb-to-Case

DOn-Demand Email-to-Case

Show Suggested Answer

Suggested Answer: A

by Alex at May 06, 2022, 08:38 AM

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