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Salesforce Exam Salesforce-Sales-Representative Topic 7 Question 28 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Representative exam

Question #: 28
Topic #: 7

[All Salesforce Certified Sales Representative Questions]

Which communication approach has a higher likelihood of achieving a customer relationship built on trust?

AAppreciating the customer's time.

BScheduling quarterly check-in calls.

CHosting monthly product webinars.

Show Suggested Answer

Suggested Answer: A

Appreciating the customer's time is a communication approach that fosters trust by acknowledging and respecting the value of their time. This approach involves being punctual for meetings, ensuring communications are concise and relevant, and expressing gratitude for their engagement. Building trust with customers is foundational to long-term relationships, and demonstrating respect for their time is a tangible way to show that their needs and priorities are taken seriously. Salesforce highlights the importance of trust in customer relationships and recommends practices that contribute to a respectful and professional interaction.

by Amie at Jul 16, 2024, 02:19 AM

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Yoko

1 months ago

I don't know, maybe C? That way I can show off my webinar hosting skills, am I right?

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Leigha

6 days ago

C) Hosting monthly product webinars.

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Hermila

7 days ago

B) Scheduling quarterly check-in calls.

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Alaine

1 months ago

A) Appreciating the customer's time.

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Buck

1 months ago

A all the way! Customers want to feel like they're more than just a number.

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Claudia

1 months ago

Hmm, this is a tough one. I'd have to say A - who doesn't love feeling appreciated?

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Lawanda

2 months ago

C seems like a good way to keep customers informed, but A is the way to go for building trust.

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Lindsay

7 days ago

C) Hosting monthly product webinars.

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Sharen

10 days ago

A) That's true, showing appreciation for their time goes a long way in building trust.

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Evangelina

23 days ago

B) Scheduling quarterly check-in calls.

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Mariann

28 days ago

A) Appreciating the customer's time.

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Theodora

2 months ago

I'd go with B. Regularly scheduled check-ins demonstrate your commitment to the customer relationship.

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Ozell

27 days ago

B) Scheduling quarterly check-in calls.

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Christene

29 days ago

A) Appreciating the customer's time.

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Larae

2 months ago

Hosting monthly product webinars could also be beneficial, keeping them informed and engaged.

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Emerson

2 months ago

That's true, regular check-ins show you care about their needs.

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Myra

2 months ago

But wouldn't scheduling quarterly check-in calls also help maintain a relationship?

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Larae

2 months ago

I agree, showing respect for their time builds trust.

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Alise

2 months ago

Definitely option A. Showing you value the customer's time is the key to building trust.

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Dalene

2 months ago

C) Hosting monthly product webinars.

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Quentin

2 months ago

B) Scheduling quarterly check-in calls.

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Socorro

2 months ago

A) Appreciating the customer's time.

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Emerson

3 months ago

I think appreciating the customer's time is key.

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