Salesforce Exam Salesforce-Sales-Representative Topic 7 Question 26 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Representative exam

Question #: 26
Topic #: 7

[All Salesforce Certified Sales Representative Questions]

Which communication approach has a higher likelihood of achieving a customer relationship built on trust?

AAppreciating the customer's time.

BScheduling quarterly check-in calls.

CHosting monthly product webinars.

Show Suggested Answer

Suggested Answer: A

Appreciating the customer's time is a communication approach that fosters trust by acknowledging and respecting the value of their time. This approach involves being punctual for meetings, ensuring communications are concise and relevant, and expressing gratitude for their engagement. Building trust with customers is foundational to long-term relationships, and demonstrating respect for their time is a tangible way to show that their needs and priorities are taken seriously. Salesforce highlights the importance of trust in customer relationships and recommends practices that contribute to a respectful and professional interaction.

by Sylvia at Jun 28, 2024, 01:06 PM

Limited Time Offer

25%

Off

Get Premium Salesforce-Sales-Representative Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Gilberto

1 months ago

You know, I heard a rumor that the webinar team has been serving donuts during their sessions. Talk about a surefire way to win over customers!

upvoted 0 times

Walton

27 days ago

I think appreciating the customer's time would also help build trust.

upvoted 0 times

...

Salena

30 days ago

That's a great idea! Who doesn't love donuts?

upvoted 0 times

...

Tandra

2 months ago

Webinars are great for product education, but they don't really foster that one-on-one connection. For trust-building, I'd go with option A.

upvoted 0 times

Carmen

5 days ago

I agree, option A shows that we value the customer's time.

upvoted 0 times

...

Chana

6 days ago

C) Hosting monthly product webinars.

upvoted 0 times

...

Margot

12 days ago

B) Scheduling quarterly check-in calls.

upvoted 0 times

...

Emelda

1 months ago

A) Appreciating the customer's time.

upvoted 0 times

...

Cherri

2 months ago

I personally think scheduling quarterly check-in calls shows proactive effort in maintaining the relationship.

upvoted 0 times

...

Tamera

2 months ago

I believe hosting monthly product webinars can also help build trust by providing valuable information.

upvoted 0 times

...

Lynelle

2 months ago

Quarterly check-in calls could be good, but they might come across as impersonal. I'd rather see something more tailored to the customer's needs.

upvoted 0 times

...

Tula

2 months ago

I think option A is the way to go. Appreciating the customer's time shows that you value their business and are willing to work around their schedule. That's key for building trust.

upvoted 0 times