Salesforce Exam Salesforce Sales Representative Topic 6 Question 19 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam

Question #: 19
Topic #: 6

[All Salesforce Sales Representative Questions]

A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.

Which customer success concept is the sales rep utilizing in this example?

AImproved experiences

BInnovate together

CShared risks and shared accountability

Show Suggested Answer

Suggested Answer: B

When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of 'Innovate together.' This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.

by Nieves at Apr 14, 2024, 02:42 AM

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Reita

8 months ago

I'm with Allene on this one - Shared risks and shared accountability is definitely the way to go. The sales rep is showing they're committed to the customer's success, which is what customer success is all about.

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Andra

8 months ago

Haha, Shared risks and shared accountability? More like 'Shared caffeine and shared late nights' amirite? This sales rep is really going the extra mile to make this customer happy.

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Keneth

7 months ago

B: Shared risks and shared accountability

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Cordelia

7 months ago

A: Innovate together

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Gennie

8 months ago

Innovate together? Nah, this is all about Shared risks and shared accountability. The sales rep is demonstrating that they're in this together with the customer, and that's the key to success.

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Mirta

7 months ago

C: It's important for both parties to work together towards a common goal.

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Joni

8 months ago

B: Agreed, it shows that the sales rep is committed to the customer's success.

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Derick

8 months ago

A: Shared risks and shared accountability is definitely the concept being utilized here.

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Weldon

9 months ago

I think it's more about Shared risks and shared accountability. The sales rep is taking ownership of ensuring customer success.

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Jeannetta

9 months ago

I think Improved experiences is the right answer here. The sales rep is trying to enhance the customer's experience by providing a new product that can improve their value and adoption.

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Jill

8 months ago

B: No, I believe it's Improved experiences. They are trying to enhance the customer's experience with a new product.

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Alex

9 months ago

A: I think the sales rep is utilizing Innovate together.

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Allene

9 months ago

The sales rep is definitely utilizing Shared risks and shared accountability. By introducing an additional product, they are showing the customer that they are invested in the success of the deployment and are willing to take on some of the risk together.

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Glory

9 months ago

C) Shared risks and shared accountability

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Azzie

9 months ago

B) Innovate together

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Malcom

9 months ago

A) Improved experiences

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Olga

9 months ago

But could it also be Improved experiences? Since they are looking to enhance the customer experience.

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Esteban

10 months ago

I agree, by finding a new product to improve customer value, they are innovating together.

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Kerrie

10 months ago

I think the sales rep is utilizing the concept of Innovate together.

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Glendora

11 months ago

You know, I'm starting to think the answer might be a combination of A and B. The sales rep is trying to improve the customer's experience by innovating together. This seems like a win-win scenario.

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Jutta

11 months ago

Ooh, this is a tough one. I was initially leaning towards B, but now I'm thinking A might be the better choice. Improved experiences for the customer should be the top priority here.

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Ressie

11 months ago

Haha, I bet the exam writer is just trying to trip us up with this question! But I think C is the way to go. Shared risks and accountability is the key to a successful customer relationship.

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Mona

11 months ago

I don't know, I'm kind of split between A and B. Improved experiences could be the right answer, but the 'innovate together' part in B also makes sense. This is a tough one!

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Junita

11 months ago

Hmm, I'm leaning towards B. Innovating together with the customer seems like the right approach here. The sales rep is proactively finding ways to improve the customer's experience.

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