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Salesforce Exam Salesforce Sales Representative Topic 6 Question 12 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam
Question #: 12
Topic #: 6
[All Salesforce Sales Representative Questions]

Which first step should a sales representative take to gain insight on potential customers?

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Suggested Answer: B

Analyzing data about customers is the first step that a sales rep should take to gain insight on potential customers. Data analysis is the process of collecting, processing, and interpreting information about customers using various sources and methods, such as CRM systems, web analytics, social media, surveys, etc. Data analysis helps to understand customers' demographics, behaviors, preferences, needs, etc., as well as to segment them into groups based on their similarities or differences. Reference: https://www.salesforce.com/resources/articles/customer-analysis/#customer-analysis-definition


by Selma at Nov 24, 2023, 12:59 PM

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