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Salesforce Exam Salesforce Sales Representative Topic 5 Question 11 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam
Question #: 11
Topic #: 5
[All Salesforce Sales Representative Questions]

A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.

Which type of questions are they leveraging?

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Suggested Answer: B

Clarifying questions are the type of questions that the sales rep is leveraging when they encourage the customer to elaborate on their hesitation and responses. Clarifying questions are questions that help to understand, verify, or confirm the information or meaning of what the customer says. Clarifying questions help to avoid confusion, misunderstanding, or miscommunication, as well as to provide relevant information or solutions. Reference: https://www.salesforce.com/resources/articles/sales-questions/#sales-questions-types


by Cecily at Oct 18, 2023, 01:00 PM

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