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Salesforce Exam Salesforce Sales Representative Topic 4 Question 40 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam
Question #: 40
Topic #: 4
[All Salesforce Sales Representative Questions]

A sales representative is asked by their sales manager to lead a cold-calling campaign.

Where can the sales rep start?

Show Suggested Answer Hide Answer
Suggested Answer: C

Gathering prospect contact information is the best place to start for a sales representative who is asked to lead a cold-calling campaign, because it is the first step in identifying and reaching out to potential customers. The sales rep should use various sources and methods to find the names, phone numbers, email addresses, and other relevant details of the prospects who match their ideal customer profile. The sales rep should also verify and update the contact information regularly, and track the results of their calls. Identifying prospect pain points or entering prospect leads into an auto dialer are not the best answers, because they are not the first steps in a cold-calling campaign. Identifying prospect pain points is something that the sales rep should do during or after the call, by asking open-ended questions and listening to the prospect's needs and challenges. Entering prospect leads into an auto dialer is a tool that the sales rep can use to automate and streamline their calling process, but it requires having the prospect contact information first.Reference:Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]


by Mollie at Jan 14, 2025, 06:45 AM

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Nickie
2 days ago
Ha, this reminds me of the time I accidentally called the CEO of our biggest competitor. Needless to say, that didn't go well. Anyway, I'll go with C.
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Verdell
3 days ago
Wow, this is a tough one. I'm torn between B and C, but I'll go with C. Gotta get that contact info first before dialing away!
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Weldon
4 days ago
This is a no-brainer. The answer is clearly C. How can you even start cold-calling without prospect contact info?
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Rueben
9 days ago
Hmm, I'd say A. Identifying the prospect's pain points will help me tailor the sales pitch and increase my chances of success.
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Maddie
16 days ago
I think gathering prospect contact information is also important. Without accurate contact details, the cold-calling campaign won't be effective.
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Maryln
17 days ago
I agree with Tora. Understanding the prospect's pain points will help tailor the cold-calling pitch.
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Lanie
18 days ago
B is the way to go! An auto dialer will make the cold-calling process much more efficient.
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Nobuko
3 days ago
B) Enter prospect leads into an auto dialer.
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Tora
19 days ago
I think the sales rep should start by identifying prospect pain points.
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Sage
20 days ago
I think the answer is C. Gathering prospect contact information is the crucial first step before anything else.
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Thea
9 days ago
B: I agree, that way we can tailor our approach to their specific needs.
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Ronnie
14 days ago
A: I think we should start by identifying prospect pain points.
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