Salesforce Exam Salesforce Sales Representative Topic 3 Question 37 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam

Question #: 37
Topic #: 3

[All Salesforce Sales Representative Questions]

A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.

Which customer success concept is the sales rep utilizing in this example?

AImproved experiences

BInnovate together

CShared risks and shared accountability

Show Suggested Answer

Suggested Answer: B

When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of 'Innovate together.' This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.

by Dorathy at Oct 18, 2024, 06:52 PM

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Val

2 months ago

This is a tough one, but I'd say it's 'Innovate together.' The sales rep is proactively bringing a new solution to the table, which shows a commitment to the customer's success.

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Launa

2 months ago

Hmm, I'm not sure. It could be 'Improved experiences' since the sales rep is trying to enhance the customer's value. Or maybe they're just really good at their job and want a raise. Either way, they deserve a cookie!

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Jolene

2 months ago

I think it's 'Shared risks and shared accountability.' The sales rep is taking responsibility to enhance the customer's experience, which is a shared goal.

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Jeff

1 months ago

B: Shared risks and shared accountability is key for long-term customer satisfaction and loyalty.

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Yoko

2 months ago

A: Exactly, it shows a partnership where both parties are invested in the success of the deployment.

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Emilio

2 months ago

B: Yes, it's important for both the sales rep and the customer to work together towards a common goal.

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Nell

2 months ago

A: I agree, the sales rep is definitely showing shared accountability by finding a product to improve the customer value.

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Karl

3 months ago

The sales rep is definitely using 'Innovate together' here. By finding a new product to improve the customer's value, they're collaborating to drive innovation.

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Hayley

2 months ago

B: Sounds like we're innovating together to drive success.

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Jill

2 months ago

The sales rep is definitely using 'Innovate together' here. By finding a new product to improve the customer's value, they're collaborating to drive innovation.

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